Client Services Manager

Certis; City of Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work arrangements

Opportunities to work with seniorstake

Diversity and inclusion emphasis

Job summary

Certis Security Australia is seeking a Client Services Manager to deliver high‑quality security services across a portfolio of clients. You will lead frontline teams, maintain strong client relationships and ensure services are compliant with contracts.

You will oversee staffing, monitor KPIs, and drive continuous improvement while promoting a proactive safety culture across your portfolio.

Qualifications

• Current Security Licence and valid Driver’s Licence.
• Proven experience in security operations with leadership responsibility.
• Strong client management and stakeholder engagement skills.
• Demonstrated ability to lead, motivate and develop frontline teams.
• Qualifications in Security & Risk Management are desirable.

Responsibilities

• Lead site supervisors and security officers to deliver high‑quality service.
• Ensure services align with contract KPIs, SLAs and operational requirements.
• Manage client feedback, incidents and complaints with corrective actions.
• Coordinate resources with internal teams to ensure staffing and continuity.
• Identify opportunities to enhance services and retain client accounts.
• Maintain site procedures and ensure compliance with policies and audits.
• Conduct site and compliance visits to monitor performance and safety.
• Promote a proactive safety culture and meet WHS/HSE obligations.

Skills

Security operations leadership

Client management

Stakeholder engagement

Team leadership

Education

Security & Risk Management qualifications

Job description

eader

At Certis Security Australia, we deliver innovative, integrated security solutions that create safer environments — including major events and high‑profile sites across Australia.

Our commitment is to a Safer, Smarter and Better workplace, where people are supported, respected and empowered.

As Australia's only next‑generation security company operating at scale, we’re transforming how we work through technology, automation and operational excellence.

Job Impact

As Client Services Manager, you’ll be responsible for delivering high‑quality security services across a portfolio of clients. You’ll lead frontline teams, maintain strong client relationships, and ensure services are delivered safely, compliantly, and in line with contractual requirements, directly supporting client retention and business performance.

What You’ll Be Responsible For

• Leading, supporting and upskilling site supervisors and security officers across your portfolio to deliver consistent, high‑quality service across your client portfolio
• Ensuring all services are delivered in line with contract KPIs, SLAs, and agreed operational requirements
• Managing client feedback, incidents, and complaints, implementing corrective actions where required
• Coordinating resources with internal teams, including workforce planning, to ensure effective staffing and continuity of service
• Identifying opportunities to enhance existing services and support the retention and growth of client accounts
• Maintaining site operational procedures and ensuring compliance with company policies, governance standards, and audit requirements
• Conducting regular site and compliance visits to monitor performance, safety, and service quality
• Promoting a proactive safety culture and ensuring all WHS and HSE obligations are met across your portfolio

What You’ll Bring

• Current Security Licence and valid Driver’s Licence
• Proven experience in security operations, with leadership responsibility
• Strong client management and stakeholder engagement skills with a focus on service excellence and long‑term relationship building
• Demonstrated ability to lead, motivate, and develop frontline teams in a fast‑paced environment
• Qualifications in Security & Risk Management (desirable)

Benefits & Culture

What We Offer

• Technology‑led, intelligent security and facilities management solutions across Australia’s most critical sectors.
• Collaborative, fast‑paced work environment with hybrid work arrangements.
• Opportunities to work with senior stakeholders and contribute to strategic success.
• Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.
• Employee benefits such as retail discounts, annual awards, Regular employee engagement survey and a Reward & Recognition Framework

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW 400674602
• ACT 17501220
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020

Certis Security Australia Pty Ltd

• NSW 405149073
• ACT 17501742
• QLD 3158254
• WA SA 72311
• SA ISL 235794
• VIC Z05 798 61S
• VIC Z05 798 40S
• NT 1093
• TAS 458596293