NATIONAL MOBILE PATROLS & CONTRACTOR MANAGER

Engage Security Professionals; Melbourne; On-site; AUD 130,000 - 170,000; Full time

Benefits offered by this job

Competitive remuneration package

Job summary

Engage Security Professionals is seeking a National Mobile Patrols & Contractor Manager to coordinate a national network of subcontractors for mobile patrol, alarm response and related security services across Australia. You will drive performance, contractor relationships and compliance while supporting new contracts and tenders.

The role requires strong negotiation and commercial skills, with a focus on pricing strategies and service delivery across metropolitan, regional and remote

Qualifications

• Minimum of five years' experience in mobile patrol and alarm response or related security sectors.
• Proven ability to source, negotiate with and manage subcontractors across multiple locations.
• Strong commercial understanding of pricing, SLAs and contract performance.
• Excellent negotiation, communication and relationship management skills.
• Ability to coordinate multiple contractors and service requests simultaneously.

Responsibilities

• Manage and develop ESP's national network of mobile patrol, alarm response and security service subcontractors.
• Identify, recruit and onboard suitable security contractors across metropolitan, regional and remote locations in Australia.
• Establish and maintain strong commercial relationships with subcontractors and partners.
• Negotiate subcontractor rates, service agreements, response times and contractual conditions.
• Ensure subcontractors maintain licences, insurances, certifications and compliance documentation.
• Monitor subcontractor performance against service levels, KPIs and contractual obligations.
• Oversee coordination and delivery of mobile patrol and alarm response services nationally.
• Manage service requests, patrol schedules, alarm activations and dispatcher requirements.

Skills

Security management

Contractor management

Negotiation

Stakeholder communication

Pricing strategies

Job description

NATIONAL MOBILE PATROLS & CONTRACTOR MANAGER

Reporting directly to senior management, the successful candidate will take responsibility for the coordination, management and performance of mobile patrol, alarm response and subcontracted security services nationally. A significant focus of this position will be on developing, maintaining and managing a reliable network of security subcontractors throughout metropolitan, regional and remote Australia. You will be responsible for ensuring subcontractors consistently deliver services in accordance with client expectations, contractual requirements, agreed response times and ESP's operational standards. This role requires an individual who can effectively manage multiple service providers, negotiate commercial arrangements, resolve operational issues and maintain accountability across a geographically diverse contractor network. You will also play an important role in supporting new contract mobilisation, national tenders, service expansion and the continued development of mobile patrol operations.

Key responsibilities

Manage and develop ESP's national network of mobile patrol, alarm response and security service subcontractors

Identify, assess, recruit and onboard suitable security contractors across metropolitan, regional and remote locations throughout Australia

Establish and maintain strong commercial relationships with subcontractors and service delivery partners

Negotiate subcontractor rates, service agreements, response times and contractual conditions

Ensure all subcontractors maintain appropriate security licences, insurances, certifications and compliance documentation

Monitor subcontractor performance against agreed service levels, KPIs and contractual obligations

Oversee the coordination and delivery of mobile patrol and alarm response services nationally

Manage service requests, patrol schedules, alarm activations and contractor dispatch requirements

Maintain professional relationships with national clients and key stakeholders

Work closely with senior management to develop pricing strategies and improve operational performance

About you

Minimum of five years' experience within the mobile patrol and alarm response industry

Demonstrated experience managing subcontractors and third-party security providers

Strong knowledge of the Australian security industry and national service delivery requirements

Proven ability to source, negotiate with and manage security subcontractors across multiple geographical locations

Experience managing contractor agreements, service level agreements and performance expectations

Sound commercial understanding of mobile patrol and alarm response pricing structures

Strong negotiation, communication and relationship management skills

Excellent organisational skills and the ability to coordinate multiple contractors and service requests simultaneously

Strong understanding of security licensing, compliance, insurance and contractual requirements

A current driver's licence

About us

Engage Security Professionals (ESP) is a growing Australian security services provider delivering professional, reliable and tailored security solutions to clients across Australia. Our services include mobile patrols, alarm response, static guarding, crowd control, electronic security and integrated security solutions. As we continue to expand our national footprint, we are seeking an experienced and commercially minded National Mobile Patrols & Contractor Manager to oversee our mobile patrol and alarm response operations, manage our national subcontractor network and support the continued growth of our business.

A competitive remuneration package based on experience and capability

The opportunity to manage and develop a growing national contractor network

A key management position with direct access to senior leadership

Genuine involvement in national business expansion and strategic decision-making

The ability to influence operational systems, contractor engagement and service delivery standards

A supportive and progressive management team

Long-term career development opportunities within a growing Australian security company