National Manager - Protective Services

Allan Hall HR; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Secom Australia is seeking an experienced and commercially minded National Manager (Protective Services) to lead our national guarding and protective services operations across Australia. Reporting to the Deputy Managing Director, this senior leader will oversee a team of Client Services Managers and drive operational excellence, client satisfaction and business performance nationwide.

The role requires senior leadership capability, travel across the country and a strong focus on continuous

Qualifications

• Senior leadership experience in security, guarding or protective services
• Proven ability to manage dispersed teams and large-scale operations
• Strong client management and stakeholder engagement skills
• Commercially focused with track record of financial and operational performance

Responsibilities

• Lead, mentor and develop a national team of Client Services Managers
• Foster relationships with subcontractors to support service delivery
• Drive operational performance, service excellence and continuous improvement
• Manage key client relationships and act as a senior escalation point
• Oversee service delivery, compliance, client satisfaction and safety outcomes
• Monitor KPIs, financial performance, budgeting and profitability
• Lead workforce planning and change initiatives across Australia
• Support tenders, contract renewals and strategic growth
• Ensure compliance with licensing, WHS and industrial relations requirements

Skills

Senior leadership

Client management

Stakeholder engagement

Financial acumen

Operational leadership

Travel readiness

Job description

About the Role:

Secom Australia is seeking an experienced and commercially minded National Manager (Protective Services) to lead and support our national guarding and protective services operations. Reporting to the Deputy Managing Director, this senior leadership position will oversee a team of Client Services Managers and be responsible for driving operational excellence, client satisfaction, business performance and team development across Australia.

About the Company:

Secom Australia (ML 40 187 ) is a leading integrated protective security solutions provider with an extensive presence throughout Australia and New Zealand. As a wholly owned subsidiary of Secom Corporation (Japan), we deliver integrated security solutions across corporate, government, and commercial sectors, combining protective services, monitoring, patrols and technical security solutions.

For more information, visit: https://www.secom.com

Key Responsibilities:

• Lead, mentor and develop a national team of Client Services Managers
• Develop and foster strong relationships with subcontractors
• Drive operational performance, service excellence and continuous improvement
• Manage key client relationships and act as a senior escalation point
• Oversee service delivery, compliance, client satisfaction and safety outcomes
• Monitor KPIs, financial performance, budgeting and profitability
• Lead operational improvement, workforce planning and change initiatives
• Support tenders, contract renewals and strategic business growth
• Ensure compliance with licensing, WHS, regulatory and industrial relations requirements

What You'll Bring:

• Australian Citizenship/Permanent Resident with unrestricted rights to work in Australia
• NSW Security Licence
• Full Drivers Licence (required)
• Senior leadership experience within security, guarding, protective services, or a similar operational environment
• Proven success leading geographically dispersed teams and large-scale operations
• Strong client management, stakeholder engagement, and relationship-building skills
• Commercially astute with experience managing financial and operational performance
• Sound knowledge of security licensing, WHS, and industrial relations requirements
• Strategic and operational leadership capability with a focus on continuous improvement
• Willingness to travel nationally as required

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