National Manager, Clinical Services Accreditation

AGPAL and QIP; Brisbane; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

NFP Salary Packaging

Bonus leave (3 days) and birthday/sick

Hybrid working arrangement after prob.

Supportive work environment

Job summary

AGPAL and QIP seek a National Manager, Clinical Services Accreditation to lead accreditation services for hospital and DPS sectors under NSQHS standards. You will ensure compliance with AHSSQA, drive client retention, and coordinate stakeholder engagement to align quality and safety needs with organizational goals.

The role requires strong leadership, project management and communication skills, with a focus on delivering timely service and achieving KPIs through cross-unit collaboration.

Qualifications

• Experience in quality assurance/accreditation activities and quality management.
• People management experience with ability to motivate and lead a team.
• Organisational planning and project management skills.
• Strong written and verbal communication skills.
• Ability to build productive relationships and meet deadlines.

Responsibilities

• Manage day-to-day operations for accreditation services delivery across hospital, DPS and NSQHS-eligible health services.
• Contribute to market and revenue targets and client retention.
• Consult with stakeholders to understand current and future quality and safety needs.
• Develop, implement and update operational business processes.

Skills

Quality management

Leadership

Stakeholder engagement

Project management

Communications

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Databases

Job description

National Manager, Clinical Services Accreditation

Australian General Practice Accreditation Limited (AGPAL) and Quality Innovation Performance (QIP) have an exciting opportunity for a National Manager, Clinical Services Accreditation. AGPAL is the leading provider of accreditation and related quality improvement services to general practices in Australia.AGPAL's subsidiary organisation QIP, established as a result ofa merger between Australia's four major primary care accreditation bodies, delivers comprehensive accreditation and support services across the health and human services continuum.

Reporting to the General Manager, Operations, the primary role of this position is to manage the day-to-day operations for the delivery of accreditation services to the hospital and day procedure service (DPS) sectors, and other health services that are eligible for accreditation against the National Safety and Quality Health Service (NSQHS) Standards.

Key deliverables of the role:

• Ensure QIP meets its obligations under its approval to the Australian Health Service Safety and Quality Accreditation (AHSSQA) Scheme
• Contribute with achieving the market and revenue targets and retaining QIP clients
• Identify and consult with key stakeholders to develop an understanding of their current and potential future needs surrounding quality and safety
• Development, implementation and ongoing update of operational business processes
• Ensure effective and timely service delivery to all clients
• Effective and timely reporting of outputs and operational outcomes
• Collaboration with other business units to achieve Key Performance Indicators (KPIs)

Knowledge and skills required:

• Previous experience in the tertiary and acute health care sectors, and/or primary health care sector; clinical services experience desirable
• Demonstrated knowledge and experience in quality assurance/accreditation activities and quality management
• People management experience with ability to motivate and provide leadership to team membersOrganisational planning and project management skills
• Demonstrated capacity in communications (written and verbal)
• Ability to build productive relationships
• Attention to detail and ability to work to deadlines
• Competency in use of computer systems, including Microsoft products (word, excel) and databases

What we offer:

• NFP Salary Packaging
• Bonus leave (3 days), birthday leave and study leave
• Hybrid working arrangement after probation
• Supportive work environment

Note: Successful candidates may be required to obtain police check and working with children check.

AGPAL Group embraces a diverse workforce and welcomes applications from Aboriginal and Torres Strait Islander people.