Healthcare Accreditation - Customer Services Manager

ACHS; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

ACHS in Sydney seeks a Healthcare Accreditation - Customer Services Manager to steward relationships with members of the ACHS accreditation program and provide guidance on program requirements.

The role focuses on timely engagement, contract oversight, and quality review of documentation, with a commitment to high-quality member support. ACHS emphasizes diversity and inclusive practices.

Qualifications

• Experience applying accreditation programs within healthcare organisations.
• Experience at management level within a healthcare organisation.
• Knowledge of NSQHS Standards and other accreditation standards.
• Client relationship and contract management experience.
• Customer-focused approach to service provision.
• Ability to work effectively in a multidisciplinary team.
• Ability to prioritise and allocate workload.
• Personal computer skills in word processing and database applications.
• Relevant tertiary qualifications.

Responsibilities

• Optimise timely engagement and communication with members.
• Contract management of accreditation program memberships.
• Provide tailored advice and support on accreditation program requirements.
• Review accreditation documentation and undertake quality review of assessment reports.
• Timely response to prospective accreditation members.

Skills

Customer relationships

Contract management

Multidisciplinary teamwork

NSQHS Standards knowledge

Time management

Word processing

Database applications

Education

Relevant tertiary qualifications

Tools

Word processing software

Database applications

Job description

Healthcare Accreditation - Customer Services Manager

The Customer Services Manager is a relationship manager for members of an ACHS accreditation program. This role is pivotal in the dissemination of information and advice relating to accreditation programs to current and prospective members.

Key responsibilities

• Optimise timely engagement and communication with members
• Contract management of ACHS accreditation program memberships
• Provide tailored advice and support on accreditation program requirements
• Review accreditation documentation and undertake quality review of assessment reports
• Timely response to prospective accreditation members

About you

• Experience in applying accreditation programs within a healthcare organisation
• Experience at management level within a healthcare organisation
• Knowledge of healthcare accreditation standards, e.g. National Safety and Quality Health Service (NSQHS) Standards
• Client relationship and contract management experience
• Customer focused approach to service provision
• Ability to work effectively within a multidisciplinary team
• Ability to prioritise and allocate workload
• Personal computer skills in word processing and database applications
• Relevant tertiary qualifications

About us

The Australian Council on Healthcare Standards (ACHS) is Australia’s leading independent, not-for-profit accreditation provider, with over 50 years of experience supporting healthcare organisations to improve quality and safety. ACHS is dedicated to maintaining market leadership by prioritising member needs and satisfaction, expanding service offerings while maintaining quality and safety focus, utilising data to drive decision-making and improve performance, and cultivating an agile organisational culture.

Whilst this role is Sydney based, applicants based in Victoria will also be considered.

ACHS is committed to diversity and social inclusion. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged. Applications from people of culturally and linguistically diverse backgrounds: equity target groups including women, people with disabilities, people who identify as LGBTIQ are welcomed.