Quality, Risk & Compliance Coordinator

Gurriny Yealamucka Health Services Aboriginal Corporation; Yarrabah Aboriginal Shire; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging benefits

Travel allowance

Flexible hours

Leave arrangements

Cultural orientation

Professional development

ACCHS leadership

Job summary

Gurriny Yealamucka Health Services Aboriginal Corporation (GYHSAC) invites applications for the Quality, Risk & Compliance Coordinator to oversee the QMS, risk management and accreditation activities. This role supports continuous quality improvement in client services and helps address organisational risk.

You will report to the Quality, Risk & Compliance Manager, lead QA initiatives, collaborate with senior management and the Board, and ensure compliance with ISO, RACGP and HSQF

Qualifications

• Proven experience leading, implementing and managing quality, WHS and risk management systems at a management level.
• Ability to collect, analyse, interpret and present data relating to quality and safety and facilitate quality improvements.
• Experience managing accreditation and accreditation review processes in a healthcare setting.

Responsibilities

• Maintain GYHSACs Quality Management System and oversee risk management tasks and incident reporting.
• Coordinate processes for continuous quality improvement that meet AS/NZS ISO 9001:2016, RACGP Standards and HSQF.
• Lead accreditation activity including documentation, self-assessment and audit coordination.

Skills

Quality management

WHS

Risk management

Accreditation

Data analysis

Job description

About Gurriny Yealamucka Health Services Aboriginal Corporation (GYHSAC)

GYHSAC is the community-controlled Indigenous health provider to over 4,000 residents of Yarrabah: Australia’s largest First Nations community.

Located east of Cairns – less than an hour’s drive from the city centre – GYHSAC is a cornerstone of the Yarrabah Community and strives to provide culturally appropriate, autonomous primary health services governed by the Community through their elected Aboriginal Board of Directors.

Your Role – Quality, Risk & Compliance Coordinator

The Quality, Risk and Compliance Coordinator (QR&CC) is responsible for ensuring GYHSACs Quality Management System (QMS) supports continuous quality improvement in client services and has the capacity to demonstrate compliance with quality requirements as well as address organisational risk and opportunity. The role combines strategic oversight, practical implementation, and workforce engagement to promote quality care and manage risks effectively.

About the Position

This position reports to the Quality, Risk & Compliance Manager (QR&CM) for supervision, workload management and Performance Planning and Review (PPR). In collaboration with (and under the direction of) the Quality, Risk & Compliance Manager (QR&CM), the Quality, Risk & Compliance Coordinator (QR&CC) will:

Specific Duties and Responsibilities – Quality

• Maintain GYHSACs Quality Management System via LogiQC including by delegating risk management tasks, keeping the accreditation register up to date, and reporting and investigating incidents
• Coordinate processes, functions and policies necessary for the continuous improvement of quality client services that are both culturally and physically safe, and to standards that comply with:
  • i. AS/NZS ISO 9001:2016 Quality management systems;
  • ii. RACGP Standards for general practice; and
  • iii. Human Service Quality Framework (HSQF)
• Support all continuous quality improvement activity and participate in quality assurance processes including external and internal audits, reviews and meetings

Specific Duties and Responsibilities – Risk

• Contribute to the management of organisational risk by maintaining GYHSACs risk register and reporting risks, controls and related adverse events to the Senior Management Team (SMT) and GYHSAC Board’s Finance Risk & Audit sub-committee
• Support the coordination of health and safety risk management (in cooperation with nominated Health & Safety Advisors) when changes occur within the workplace or new equipment is introduced

Specific Duties and Responsibilities – Accreditation

• Lead accreditation audit activity including management of re-accreditation documentation, self-assessment of service performance against accreditation standards, pre-audit correspondence & the coordination of audit related activity.
• Ensure organisational compliance with relevant health regulations, standards, and accreditation requirements including by staying up to date on changes in legislation and industry standards

A comprehensive Position Description is available on our website:

www.gyhsac.org.au/join-us

Benefits

You will be rewarded with:

• competitive salary enhanced by comprehensive salary packing benefits designed to decrease tax and increase take-home pay;
• travel allowance to help with your daily commute;
• lifestyle friendly hours that won't interfere with your weekends;
• generous Leave arrangements revolving around a 19 working-day month and including ‘Birthday Leave’ as well as gazetted local shire holidays additional to gazetted public holidays;
• cultural and organisational orientation;
• professional development opportunity; and
• established Aboriginal Community Controlled Health Service (ACCHS) leadership.

Key Selection Criteria

Essential

• Understanding of and commitment to the principles of Aboriginal community control, cultural identity, practices & beliefs.
• Proven experience leading, implementing and managing quality, WHS and risk management systems and programs at a management level.
• Ability to collect, analyse, interpret and present data relating to quality and safety and facilitate quality improvements.
• Demonstrated experience promoting a culture of continuous quality improvement in a clinical setting.
• Experience managing accreditation and accreditation review processes in a healthcare (or similar) setting.
• Proven track record in building teams and maintaining effective working relationships with a range of stakeholders for the effective delivery of quality objectives.
• Agreement with and commitment to observing and upholding GYHSACs mission, vision, and values and their application to this position.

Desirable

Experience in managing AS/NZS ISO 9001:2016 Quality management systems, RACGP Standards for general practice, the Human Services Quality Framework

Experience of leading small teams towards achieving quality outcomes and fostering a positive, productive work environment

Practical requirements

1. Queensland Drivers Licence
2. Ability to maintain a current CPR certificate

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Notes

Revised legislation requires applicants to hold a blue card prior to commencement. Refer to Qld Government’s Blue Card Services website for more information.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

Employment with GYHSAC requires you to have Australian citizenship, or to be a permanent resident of Australia or New Zealand, or to have a valid visa that provides work rights.

At GYHSAC we are committed to a diverse and inclusive workforce where we value each person’s uniqueness.

We embrace diverse life experiences and the perspectives of our people, whilst providing high-quality health care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

We strongly encourage people with disability and diverse backgrounds to apply for our roles

Discover more

GYHSAC recognises and celebrates the diversity of our community, including in cultural backgrounds, languages, beliefs, and experiences. We acknowledge employees who come from different Aboriginal and Torres Strait Islander communities and non-indigenous employees including those from linguistically diverse backgrounds, and we strive to create a welcoming and inclusive workplace for all.