Assistant Practice Manager, GPHCN

Grand Pacific Health Ltd; Nowra; On-site; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Flexible work arrangements

Professional development

Salary packaging

Staff Conference

Parental leave

Employee Assistance Program

Job summary

Grand Pacific Health Ltd in Nowra, NSW, is seeking an Assistant Practice Manager to support the Practice Manager and lead administrative operations in a busy clinic.

This full-time role covers patient service, Medicare processes, and team coordination, with opportunities for development, flexible arrangements, and a strong emphasis on workplace wellbeing and compliance.

Qualifications

• Demonstrated experience in a leadership or supervisory role within a general practice or healthcare setting.
• Experience using Best Practice or similar medical software.
• Comprehensive understanding of medical reception and administrative processes, including Medicare billing, appointment systems, and patient communication.
• Strong interpersonal and team leadership skills, with the ability to guide, mentor, and support staff.
• High-level organisational and time management skills with the ability to manage competing priorities.
• Proven problem-solving ability and initiative in managing operational issues.
• High standard of written and verbal communication and professional presentation.
• Proficiency in medical software and general office IT systems.
• Recent CPR/First Aid Certificate.

Responsibilities

• The Assistant Practice Manager supports the overall management and smooth operation of the clinic. This role is a key leadership position that works closely with the Practice Manager to ensure high standards of administrative support, patient service, and team coordination across the practice.
• The Assistant Practice Manager will step into delegated management responsibilities in the absence of the Practice Manager and will play a significant role in the development, supervision, and support of the administrative team.
• This role also contributes to continuous improvement activities and supports practice-wide compliance, systems, and efficiency, and maintenance of the physical environment.

Skills

Leadership

Admin processes

Med billing

Interpersonal skills

Time management

Problem solving

Communication

IT systems

CPR/First Aid

Tools

Best Practice

Medical software

Office IT systems

Job description

This is a full-time permanent position, working Monday to Friday with an option for a monthly rostered day off.

The Assistant Practice Manager supports the overall management and smooth operation of the clinic. This role is a key leadership position that works closely with the Practice Manager to ensure high standards of administrative support, patient service, and team coordination across the practice.

The Assistant Practice Manager will step into delegated management responsibilities in the absence of the Practice Manager and will play a significant role in the development, supervision, and support of the administrative team. This role also contributes to continuous improvement activities and supports practice-wide compliance, systems, and efficiency, and maintenance of the physical environment.

• A positive work culture by offering flexible work arrangements that support your wellbeing
• Ongoing professional development and supervision
• Increase your take home pay by salary packaging up to $15,900 + $2,650 meals and entertainment
• GPH Staff Conference
• Employer paid parental leave on top of the government PPL Scheme
• Free and confidential Employee Assistance Program

Skills & Experience

• Demonstrated experience in a leadership or supervisory role within a general practice or healthcare setting.
• Experience using Best Practice or similar medical software.
• Comprehensive understanding of medical reception and administrative processes, including Medicare billing, appointment systems, and patient communication.
• Strong interpersonal and team leadership skills, with the ability to guide, mentor, and support staff.
• High-level organisational and time management skills with the ability to manage competing priorities.
• Proven problem-solving ability and initiative in managing operational issues.
• High standard of written and verbal communication and professional presentation.
• Proficiency in medical software and general office IT systems.
• Recent CPR/First Aid Certificate.

About Grand Pacific Health

What we care about most is supporting healthier, happier, more connected communities across NSW and the ACT.

We’re a for-purpose organisation delivering high-quality, low- or no-cost physical, mental and social health services. With over 25 locations across NSW and ACT we are a passionate team we’re here for everyone, especially those experiencing or at greater risk of disadvantage.

Our Commitment to Inclusion

We welcome applications from people with lived experience, Aboriginal and Torres Strait Islander communities, LGBTQIA+ communities, people from culturally diverse backgrounds, and people with disability.

Applications close: Wednesday 21 October 2026. Shortlisting may begin prior to the closing date.