National Manager, Clinical Services Accreditation

AGPAL - Australian General Practice Accreditation Limited; Brisbane; Hybrid; AUD 150,000 - 185,000; Full time

Benefits offered by this job

NFP Salary Packaging

Bonus leave (3 days)

Birthday leave

Study leave

Hybrid working after probation

Supportive work environment

Job summary

AGPAL - Australian General Practice Accreditation Limited is seeking a National Manager, Clinical Services Accreditation to lead day-to-day operations for accreditation services across hospital and DPS sectors, aligned to NSQHS Standards. The role reports to the General Manager, Operations and focuses on delivering high quality, timely accreditation support to health services.

You will drive stakeholder engagement, oversee process development and ensure achievement of KPIs while managing a

Qualifications

• Experience in quality assurance/accreditation activities and quality management.
• Demonstrated capacity in communications (written and verbal).
• Ability to build productive relationships and lead teams.
• Competency in use of computer systems, including Microsoft products and databases.

Responsibilities

• Manage day-to-day operations for accreditation services to hospital and DPS sectors against NSQHS Standards.
• Ensure QIP obligations under AHSSQA Scheme.
• Identify stakeholders to understand current and future quality and safety needs.
• Develop, implement and update operational business processes.
• Ensure effective and timely service delivery to all clients.
• Provide timely reporting of outputs and operational outcomes.
• Collaborate with other business units to achieve KPIs.

Skills

Quality assurance

Accreditation

People management

Project management

Communications

Stakeholder engagement

Attention to detail

Microsoft Word & Excel

Tools

Microsoft Word

Microsoft Excel

Databases

Job description

Australian General Practice Accreditation Limited (AGPAL) and Quality Innovation Performance (QIP) have an exciting opportunity for a National Manager, Clinical Services Accreditation. AGPAL is the leading provider of accreditation and related quality improvement services to general practices in Australia. AGPAL's subsidiary organisation QIP, , established as a result of a merger between Australia's four major primary care accreditation bodies, delivers comprehensive accreditation and support services across the health and human services continuum.

Reporting to the General Manager, Operations, the primary role of this position is to manage the day-to-day operations for the delivery of accreditation services to the hospital and day procedure service (DPS) sectors, and other health services that are eligible for accreditation against the National Safety and Quality Health Service (NSQHS) Standards.

Key deliverables of the role:

• Ensure QIP meets its obligations under its approval to the Australian Health Service Safety and Quality Accreditation (AHSSQA) Scheme
• Contribute with achieving the market and revenue targets and retaining QIP clients
• Identify and consult with key stakeholders to develop an understanding of their current and potential future needs surrounding quality and safety
• Development, implementation and ongoing update of operational business processes
• Ensure effective and timely service delivery to all clients
• Effective and timely reporting of outputs and operational outcomes
• Collaboration with other business units to achieve Key Performance Indicators (KPIs)

Knowledge and skills required:

• Previous experience in the tertiary and acute health care sectors, and/or primary health care sector; clinical services experience desirable
• Demonstrated knowledge and experience in quality assurance/accreditation activities and quality management
• People management experience with ability to motivate and provide leadership to team members
• Organisational planning and project management skills
• Demonstrated capacity in communications (written and verbal)
• Ability to build productive relationships
• Attention to detail and ability to work to deadlines
• Competency in use of computer systems, including Microsoft products (word, excel) and databases

What we offer:

• NFP Salary Packaging
• Bonus leave (3 days), birthday leave and study leave
• Hybrid working arrangement after probation
• Supportive work environment

Note: Successful candidates may be required to obtain police check and working with children check.

AGPAL Group embraces a diverse workforce and welcomes applications from Aboriginal and Torres Strait Islander people.