Quality & Accreditation Officer

Nunkuwarrin Yunti; Adelaide; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Salary packaging

Flexible working arrangements

Professional development

Child Safe Organisation commitment

2 weeks Christmas leave

Job summary

Nunkuwarrin Yunti is seeking a Quality & Accreditation Officer to drive accreditation readiness across programs and sites, and lead continuous quality improvement initiatives in a culturally safe Aboriginal Community Controlled health setting.

You will coordinate evidence collection, gap analyses, and readiness activities, interpret standards for managers, and support development of corrective actions and QI plans with strong reporting skills.

Qualifications

• 3+ years in Quality, Accreditation or similar field.
• Knowledge of accreditation systems and standards in health/community/human services.
• Experience coordinating accreditation preparation and external assessments.
• Experience supporting teams to address findings and maintain quality improvement.
• Strong written reporting and documentation skills.

Responsibilities

• Coordinate accreditation readiness across standards, programs and locations, including gap analyses and action tracking.
• Interpret accreditation standards and advise managers on requirements and evidence.
• Coordinate Quality Improvement Plans arising from findings and audits.
• Prepare quality and accreditation reports, briefings and presentations for management.
• Coordinate awareness activities and guidance materials for accreditation processes.
• Develop practical plans, registers, checklists and guidance material; maintain documentation.

Skills

Quality management

Accreditation

Stakeholder engagement

Documentation

Microsoft 365

Education

Certificate IV or Diploma in a relevant discipline

Tools

Microsoft 365

Job description

Job Category: Health, Medical & Pharmaceutical

Are you passionate about driving quality, safety, and continuous improvement across healthcare services? We are seeking a dedicated Quality & Accreditation Officer to provide organisation-wide advice, coordination, and support in accreditation and quality improvement initiatives.

Nunkuwarrin Yunti is the largest Aboriginal Community Controlled Health Organisation in metropolitan Adelaide. We provide a culturally safe environment for Aboriginal and Torres Strait Islander Peoples to access services, guided by our values of Caring, Community, Communication and Consistency.

In this role, you'll coordinate accreditation readiness, support programs in meeting standards, facilitate internal quality reviews, and lead continuous improvement processes. You will work closely with program and service managers to ensure compliance and implement effective corrective actions.

Job Description

About the Role

You will:

• Coordinate organisation-wide accreditation preparation and readiness across applicable standards, programs and service locations, including gap analyses, self-assessments, evidence collection, employee preparation, accreditation plans, evidence registers, readiness checklists, assessment schedules and action tracking.
• Interpret assigned accreditation standards and provide practical advice to managers and employees on requirements, evidence and required actions.
• Coordinate development and monitoring of Quality Improvement Plans arising from accreditation findings, audits and quality reviews.
• Prepare quality and accreditation reports, briefings and presentations for management and relevant committees.
• Coordinate accreditation and quality awareness activities, including information sessions, guidance materials and preparation for external assessments.
• Contribute to improvement of practical quality and accreditation systems, tools and work practices.
• Analyse quality and accreditation information and identify relevant trends and recurring issues.
• Develop practical accreditation plans, registers, action trackers, checklists and guidance material, with strong written reporting and documentation skills.
• Facilitate constructive discussions with managers and employees about identified gaps and corrective actions while maintaining appropriate professional objectivity.
• Work effectively under limited direction, manage multiple concurrent accreditation and quality priorities, and exercise sound judgement within the scope and authority of the role.

About You

You bring:

• Certificate IV or Diploma in a relevant discipline and/or significant relevant experience (3+ years) and substantial vocational skills in Quality, Accreditation or a similar field.
• Demonstrated knowledge of accreditation systems and standards relevant to health, community or human services, with experience interpreting requirements and translating them into practical actions.
• Demonstrated experience coordinating accreditation preparation, evidence collection, gap analysis and external assessments, including undertaking or facilitating internal quality audits, compliance reviews or readiness assessments.
• Experience supporting teams to address findings, monitor corrective actions and maintain quality improvement, accreditation, evidence or action registers.
• Strong organisational, analytical and stakeholder-engagement skills, including the ability to manage multiple priorities, solve problems and provide practical advice on complex matters within the scope of the role.
• Proficiency in Microsoft 365 and relevant organisational systems.
• Demonstrated cultural capability and ability to work respectfully and effectively within an Aboriginal Community Controlled Organisation, including a commitment to developing knowledge of Aboriginal health, community control and culturally safe practice.

Desired Skills and Experience

• Experience with relevant accreditation frameworks such as ASES, RACGP, NSMHS or NSQHS, including working directly with external accreditation or assessment bodies.
• Experience establishing or coordinating Continuous Quality Improvement processes.
• Experience within an Aboriginal Community Controlled, health, community or not-for-profit organisation

At Nunkuwarrin Yunti, you’ll be part of a purpose-driven organisation committed to Caring, Community, Communication and Consistency in everything we do.

We offer:

• A culturally safe, values-led workplace
• Child Safe Organisation commitment
• 2 weeks gifted annual leave over Christmas
• Salary packaging options to increase your take-home pay
• Flexible working arrangements
• Ongoing professional growth and development opportunities
• An inclusive and equal opportunity workplace

Current National Police Check and Working with Children Check are required.

* 1.0 FTE | Full Time (12-month fixed-term contract to cover a period of parental leave)*

NOTE: Nunkuwarrin Yunti is an Equal Opportunity Employer and open to all applicants, however we strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

Nunkuwarrin Yunti is a Child Safe Organisation.