National Care Coordinator - Virtual & Home Health

St Vincent's Health Australia; Sydney; On-site; AUD 115,000 - 119,000; Full time

Benefits offered by this job

Salary packaging

Health & wellbeing benefits

Career development

Job summary

St Vincent’s Health Australia is recruiting a Care Coordinator for the National Programs team. The role supports patients in virtual and home-based care, coordinating referrals, onboarding and service navigation across Australia.

You will apply clinical judgement and care coordination expertise to monitor plans, respond to escalations and work with healthcare professionals to deliver integrated care in a nationally coordinated program.

Qualifications

• Nursing qualification and current AHPRA registration.
• Minimum five years' experience in acute or community healthcare.
• Ability to work in a virtually enabled model of care.
• Excellent communication and organisational skills.

Responsibilities

• Coordinate patient journeys including referrals, eligibility screening, onboarding and service navigation.
• Provide direct client care coordination and support the management of clinical escalations as required.
• Manage program enquiries and referrals, assessing client eligibility and suitability.
• Monitor patient care plans and support service delivery through digital health platforms.
• Act as a subject matter expert and superuser for virtual care technologies and digital care systems.
• Collaborate with healthcare professionals, service providers and stakeholders to deliver integrated care.
• Coordinate subcontracted services where required to ensure continuity of care and positive client outcomes.
• Maintain accurate clinical documentation, records, reporting and activity data in accordance with regulatory and organisational requirements.
• Participate in quality improvement initiatives, service development activities and program evaluation.
• Work with a high degree of autonomy while supporting national program objectives and operational excellence.

Skills

Care coordination

Clinical assessment

Digital health literacy

Discharge planning

Communication skills

Autonomy

Project coordination

Education

Nursing degree

AHPRA registration

Tools

Digital health platforms

Job description

St Vincent’s Health Australia is recruiting a Care Coordinator for the National Programs team. The role supports patients in virtual and home-based care, coordinating referrals, onboarding and service navigation across Australia.

You will apply clinical judgement and care coordination expertise to monitor plans, respond to escalations and work with healthcare professionals to deliver integrated care in a nationally coordinated program.