Care Navigator – Virtual & Home Health

St Vincent's Health Australia; Brisbane; On-site; AUD 115,000 - 119,000; Full time

Benefits offered by this job

Salary packaging

Health & wellbeing benefits

Job summary

St Vincent's Virtual & Home (SVVH) National Programs team is seeking an experienced Care Coordinator to support patients across the care journey, from referral through home-based care. The role focuses on coordinating services, leveraging digital health platforms and ensuring a seamless experience across virtual and home care.

The successful candidate will have Nursing qualifications, AHPRA registration, and at least five years of experience in acute or community settings, with a strong emphasis

Qualifications

• Nursing qualification and registration with AHPRA are required.
• Experience in acute, community, or relevant healthcare settings is required.
• Strong clinical assessment and care coordination skills are essential.
• Experience with discharge planning and liaison with healthcare providers is preferred.
• Ability to work within a virtually enabled care model and use digital health tools.

Responsibilities

• Coordinate patient journeys including referrals, eligibility screening, onboarding and service navigation.
• Provide direct client care coordination and support clinical escalations as required.
• Manage program enquiries and referrals, assess client eligibility and suitability.
• Monitor patient care plans and support service delivery through digital health platforms.
• Act as a subject matter expert and superuser for virtual care technologies and systems.
• Collaborate with healthcare professionals, service providers and stakeholders to deliver integrated care.
• Coordinate subcontracted services to ensure continuity of care and positive client outcomes.
• Maintain accurate clinical documentation and activity data in line with regulatory requirements.
• Participate in quality improvement initiatives and program evaluation.
• Work with a high degree of autonomy while supporting national program objectives.

Skills

Care coordination

Clinical assessment

Discharge planning

Digital health tools

Communication skills

Education

Nursing degree

AHPRA registration

Tools

Digital health platforms

Job description

St Vincent's Virtual & Home (SVVH) National Programs team is seeking an experienced Care Coordinator to support patients across the care journey, from referral through home-based care. The role focuses on coordinating services, leveraging digital health platforms and ensuring a seamless experience across virtual and home care.

The successful candidate will have Nursing qualifications, AHPRA registration, and at least five years of experience in acute or community settings, with a strong emphasis