Care at Home Admin Officer — Virtual Health Support

St Vincent's Private Hospital Brisbane; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging

Discounted health insurance

Professional development

Job summary

St Vincent's Care at Home is seeking an Administration Officer to support national Rehab at Home and Hearts at Home programs. You’ll coordinate referrals, onboarding, appointment scheduling and manage the digital care platform, ensuring accurate data entry and compliant documentation.

Based at St Vincent's Hospital on the Park in East Melbourne, you will work with clinicians, care coordinators and patients, providing high-quality administrative support and contributing to innovative

Qualifications

• Advanced level administrative support experience in health or care settings.
• Proficiency in Outlook and Excel.
• Excellent verbal and written communication.
• Experience with client record management systems.
• Scheduling appointments and platforms experience.
• Ability to work autonomously as part of a large team.
• Commitment to ongoing professional development.

Responsibilities

• Receive and process referrals for triage, admission and discharge in the patient admin system.
• Administer the Care at Home digital platform ensuring data entry accuracy and client registration.
• Support onboarding and ongoing engagement with the platform.
• Schedule appointments per internal rules to optimise resource use.
• Manage subcontracted care bookings and related documentation.
• Support billing and invoice coordination.
• Develop and maintain SOPs for admin tasks.
• Assist with data collection for invoicing and service monitoring.
• Participate in Daily Management System and improvement initiatives.
• Assist with other admin duties across Care at Home programs.

Skills

Advanced admin support

Outlook & Excel

Communication skills

Scheduling experience

Team collaboration

Education

Certificate in Administration

Tools

Client records system

Job description

St Vincent's Care at Home is seeking an Administration Officer to support national Rehab at Home and Hearts at Home programs. You’ll coordinate referrals, onboarding, appointment scheduling and manage the digital care platform, ensuring accurate data entry and compliant documentation.

Based at St Vincent's Hospital on the Park in East Melbourne, you will work with clinicians, care coordinators and patients, providing high-quality administrative support and contributing to innovative