Care at Home Admin Coordinator — Virtual Health

St Vincent's Health Australia; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Discounted health insurance

Retail offers

Travel offers

Accommodation savings

Professional development

Wellbeing initiatives

Job summary

St Vincent's Health Australia – Melbourne VIC is seeking an Administration Officer to support national Rehab at Home and Hearts at Home programs. The role focuses on referrals, onboarding, scheduling, digital platform administration and billing coordination from St Vincent's Hospital on the Park, East Melbourne.

You will work with clinicians, care coordinators and patients to deliver high-quality care at home, with responsibilities across patient administration, data entry and process

Qualifications

• Advanced level administrative support experience.
• Excellent verbal and written communication skills.
• Experience in a healthcare setting with medical terminology knowledge.
• Experience using client record management systems and databases.
• Strong ability to coordinate referrals, onboarding and billing processes.

Responsibilities

• Receive and process referrals for triage, admission and discharge in patient administration systems.
• Administer the Care at Home digital care platform ensuring accurate data entry and onboarding support.
• Assist clients with onboarding and using the digital platform, including troubleshooting as needed.
• Schedule appointments in line with internal business rules to optimise workforce resources.
• Oversee billing and invoicing coordination and maintain SOPs for admin tasks.
• Contribute to data collation for invoices and service monitoring.

Education

Medical terminology certification

Administrative training certificate/diploma

Tools

Outlook

Excel

Scheduling platforms

Job description

St Vincent's Health Australia – Melbourne VIC is seeking an Administration Officer to support national Rehab at Home and Hearts at Home programs. The role focuses on referrals, onboarding, scheduling, digital platform administration and billing coordination from St Vincent's Hospital on the Park, East Melbourne.

You will work with clinicians, care coordinators and patients to deliver high-quality care at home, with responsibilities across patient administration, data entry and process