Care Coordinator - Care at Home

St Vincent's Hospital Melbourne; Brisbane; On-site; AUD 115,000 - 119,000; Full time

Benefits offered by this job

Superannuation

Salary packaging benefits

Job summary

St Vincent's Care at Home in Australia is seeking an experienced Care Coordinator to join the national SVVH Programs team. You will manage referrals, onboard clients, coordinate services and monitor care plans, enabling seamless virtual and home-based care across Australia.

Work with clinicians, hospitals and service providers to improve patient outcomes at scale, with autonomy and national program objectives.

Qualifications

• Experience coordinating care within health services.
• Proven ability to manage referrals and care pathways.
• Excellent communication with clinicians and patients.

Responsibilities

• Coordinate patient journeys including referrals, eligibility screening, onboarding and service navigation.
• Provide direct client care coordination and support management of clinical escalations.
• Manage program enquiries and referrals, assess client eligibility and suitability.
• Monitor patient care plans and support service delivery through digital health platforms.
• Act as a subject matter expert and superuser for virtual care technologies and digital care systems.
• Collaborate with healthcare professionals, service providers and stakeholders to deliver integrated care.
• Coordinate subcontracted services to ensure continuity of care and positive outcomes.
• Maintain accurate clinical documentation, records and activity data per regs.
• Participate in quality improvement initiatives and program evaluation.
• Work with autonomy while supporting national program objectives.

Skills

Care coordination

Digital health

Clinical escalations

Stakeholder collaboration

Tools

Digital health platforms

Job description

Job Description:

Transform the future of connected healthcare

Be at the centre of the patient journey - Coordinate care from referral through to recovery, ensuring every patient receives a seamless, personalised experience across virtual and home-based healthcare services.

Shape the future of virtual and home healthcare - Work within innovative, technology-enabled models of care that are transforming how healthcare is delivered across Australia.

National impact with flexibility and autonomy - Join a centralised national team, manage your workload independently and collaborate with clinicians, hospitals and service providers to improve patient outcomes at scale.

Permanent full-time opportunity based in Sydney, Melbourne or Brisbane. Join a growing national team and enjoy the flexibility to build your career in a location that best suits your lifestyle and professional aspirations.

Classification: Nurses Award - Level 2- $115,000 - $119,000 per annum, plus superannuation and access to generous salary packaging benefits, with remuneration commensurate with relevant experience

St Vincent's Care at Home

At St Vincent's Health Australia , we're redefining healthcare through our Care at Home portfolio, combining clinical excellence, digital innovation and multidisciplinary collaboration to:

• Deliver high-quality healthcare services beyond the traditional hospital setting.
• Improve patient experiences and outcomes through connected models of care.
• Increase patient independence, choice and access to care.
• Build a more sustainable healthcare system through innovative virtual and home-based services.

This is more than a new model of care. It's one of the most significant transformations in Australian healthcare.

Our national programs bring together virtual care, care coordination and multidisciplinary collaboration to provide seamless, patient-centred healthcare experiences across Australia.

Supporting patients through every stage of their healthcare journey, our services enable early intervention, improved care transitions and better health outcomes while helping patients remain connected to care in the comfort of their own homes.

As part of St Vincent's Care at Home , we're transforming how healthcare is delivered by combining compassionate care, innovative technology and coordinated service delivery to improve outcomes for patients, clinicians and the broader health system.

About the Opportunity

We're seeking an experienced Care Coordinator to join our growing St Vincent's Virtual & Home (SVVH) National Programs team. Our St Vincent's Virtual & Home program is growing, providing the opportunity for more people to receive high quality clinical care at home. Integrated with the St Vincent's hospital and community care network we are a multidisciplinary team of physicians, allied health, nursing and personal care workers supporting individuals to leave hospital sooner, remain in their homes and achieve their goals. We are an experienced, supportive and dynamic team committed to the growth of quality care within the community.

This is an exciting opportunity to play a key role in delivering innovative healthcare services that support patients beyond the walls of a hospital.

Working within a centralised care coordination model, you'll support clients throughout their healthcare journey, facilitating connected care pathways based on individual needs and preferences while ensuring a seamless experience across virtual and home-based care programs.

You'll utilise your clinical knowledge, care coordination expertise and digital health platforms to manage referrals, onboard patients, coordinate services, monitor care plans and respond to clinical escalations, helping deliver safe, effective and person-centred care.

Key Responsibilities

• Coordinate patient journeys including referrals, eligibility screening, onboarding and service navigation
• Provide direct client care coordination and support the management of clinical escalations as required.
• Manage program enquiries and referrals, assessing client eligibility and suitability.
• Monitor patient care plans and support service delivery through digital health platforms.
• Act as a subject matter expert and superuser for virtual care technologies and digital care systems.
• Collaborate with healthcare professionals, service providers and stakeholders to deliver integrated care.
• Coordinate subcontracted services where required to ensure continuity of care and positive client outcomes.
• Maintain accurate clinical documentation, records, reporting and activity data in accordance with regulatory and organisational requirements.
• Participate in quality improvement initiatives, service development activities and program evaluation.
• Work with a high degree of autonomy while support national program objectives and operational excellence.

About You

You're a skilled healthcare professional who thrives in a fast-paced, collaborative environment and is passionate about coordinating care