Multicultural Services Officer

City of Wagga Wagga; Wagga Wagga; On-site; AUD 70,000 - 84,000; Full time

Benefits offered by this job

Ongoing training and development

Flexible Working Hours

Generous leave entitlements

Job summary

The City of Wagga Wagga is seeking an experienced Multicultural Services Officer to co-ordinate multicultural services, programs and collections at the Wagga Wagga City Library. You will develop and deliver CALD and ESL programs, manage resources and foster partnerships with local multicultural organisations.

The role focuses on reducing engagement barriers for diverse communities, ensuring access to library programs, activities and resources, and supporting the Outreach Services Team with

Qualifications

• Library-based experience with CALD communities.
• Knowledge of ESL/CALD learning materials.
• Experience developing partnerships with CALD service providers.
• Strong ability to provide computer assistance to ESL customers.
• Good communication and interpersonal skills.

Responsibilities

• Co-ordinate Language Café program to run sessions smoothly.
• Provide high-level reader advisory for CALD and ESL materials across all ages.
• Network and partner with CALD service providers to promote learning and inclusion.
• Recruit and train volunteers for Language Café.
• Assist in circulation desk duties including processing borrowings and returns, memberships and cash handling.

Job description

Join the Wagga Wagga City Library Team!

The Wagga Wagga City Library is committed to serving our community through innovative and accessible collections, programs and events.

We are seeking an experienced individual to co-ordinate multicultural services, programs and collections offered at the library.

The Multicultural Services Officer position is a pivotal role within the Library's Outreach Services Team and is responsible for developing and delivering multicultural programs and events, managing ESL and Community Language resources, and fostering partnerships with local multicultural organisations.

We are seeking someone who is committed to reducing engagement barriers for people from diverse backgrounds and ensure all community members have equal access to library programs, activities and resources.

What We Will Offer You

• Permanent full-time position.
• Commencing salary of $2,686.30 gross per fortnight with the opportunity to progress to $3,223.56 gross per fortnight plus superannuation (12%).
• Ongoing training and development opportunities.
• Access to Council’s Flexible Working Hours Agreement.
• Generous leave entitlements.

Your New Role

In this role you will be responsible for:

• Co-ordinating the Language Café program to ensure the sessions run smoothly;
• Providing a high-level reader advisory service to community members on a wide range of both Culturally and Linguistically Diverse (CALD) and English as a Second Language (ESL) reading material across all age groups;
• Networking and partnering with related Culturally and Linguistically Diverse (CALD) service providers to promote learning, inclusiveness and cultural celebration;
• Recruit and train new volunteers for Language Café; and
• Assist in undertaking circulation library desk duties such as processing borrowings and returns, library memberships and cash handling and general operational activities within the library as required.

What You Will Need To Succeed

The successful applicant will have:

• Library based experience with an emphasis on working with Culturally and Linguistically Diverse communities;
• Knowledge of a wide range of English as a Second Language (ESL) and Culturally Linguistically Diverse (CALD) learning materials;
• Experience in developing partnerships with related Culturally and Linguistically Diverse (CALD) service providers to promote learning, inclusiveness and cultural celebration; and
• Strong ability to provide computer assistance to ESL customers; and
• Good communication and interpersonal skills.

Use of Artificial Intelligence (AI)

Council acknowledges that applicants may use AI tools to assist with preparing their application. If you do, please ensure your application reflects your own skills and experience. Candidates progressing through the recruitment process should be prepared to discuss and expand on all aspects of their application, including their responses to the focus questions.

What is next?

Applications close Sunday, 15 November 2026 at 11.59pm AEST with interviews to be held in the week commencing Monday, 23 November 2026.

We encourage shortlisted candidates to attend interviews in person where possible. If you are unable to do so, please let us know in your application and we will work with you to discuss suitable arrangements.

Council is an inclusive employer. We strive to reflect the community in which we work, as a result we welcome and encourage applications from skilled people from all walks of life. This includes women, men, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with a disability, sexually and gender diverse people, people with lived experience and people of all ages.