Multicultural Services Officer

Council Jobs; Wagga Wagga; On-site; AUD 70,000 - 84,000; Full time

Benefits offered by this job

Flexible working hours

Training and development

Generous leave entitlements

Superannuation 12%

Job summary

The Wagga Wagga City Library is seeking an experienced Multicultural Services Officer to co-ordinate multicultural programs, ESL and CALD resources, and develop community partnerships. The role focuses on reducing engagement barriers and ensuring equal access to library resources for all community members.

Permanent full-time position with a starting salary of AU$2,686.30 gross per fortnight, plus superannuation.

Qualifications

• Experience with culturally and linguistically diverse communities.
• Knowledge of ESL and CALD learning materials.
• Experience developing partnerships with CALD service providers.
• Strong ability to assist with computer tasks for ESL users.

Responsibilities

• Co-ordinating the Language Café program to ensure sessions run smoothly.
• Providing high-level reader advisory service on CALD and ESL materials across ages.
• Networking with CALD service providers to promote learning and inclusiveness.
• Recruiting and training new Language Café volunteers.
• Assist in circulation duties and general library operations as required.

Skills

CALD experience

ESL materials

Partnerships

Reader advisory

Communication skills

Job description

TheWagga Wagga City Library is committed to serving our community throughinnovative and accessible collections, programs and events.

Weare seeking an experienced individual to co-ordinate multicultural services,programs and collections offered at the library.

TheMulticultural Services Officer position is a pivotal role within the Library'sOutreach Services Team and is responsible for developing and deliveringmulticultural programs and events, managing ESL and Community Languageresources, and fostering partnerships with local multicultural organisations.

Weare seeking someone who is committed to reducing engagement barriers for peoplefrom diverse backgrounds and ensure all community members have equal access tolibrary programs, activities and resources.

What we will offer you:

• Permanent full-time position.
• Commencing salary of $2,686.30 gross perfortnight with the opportunity to progress to $3,223.56 gross per fortnight plussuperannuation (12%).
• Ongoing training and developmentopportunities.
• Access to Council’s Flexible Working HoursAgreement.
• Generous leave entitlements.

Your new role:

In this role you will beresponsible for:

• Co-ordinating the Language Café program toensure the sessions run smoothly;
• Providing a high-level reader advisoryservice to community members on a wide range of both Culturally andLinguistically Diverse (CALD) and English as a Second Language (ESL) readingmaterial across all age groups;
• Networking and partnering with relatedCulturally and Linguistically Diverse (CALD) service providers to promotelearning, inclusiveness and cultural celebration;
• Recruit and train new volunteers for LanguageCafé; and
• Assist in undertaking circulation librarydesk duties such as processing borrowings and returns, library memberships andcash handling and general operational activities within the library asrequired.

What you will need tosucceed:

Thesuccessful applicant will have:

• Library based experience with an emphasis on working with Culturally andLinguistically Diverse communities;
• Knowledge of a wide range of English as a Second Language (ESL) andCulturally Linguistically Diverse (CALD) learning materials;
• Experience in developing partnerships with related Culturally andLinguistically Diverse (CALD) service providers to promote learning,inclusiveness and cultural celebration; and
• Strong ability to provide computer assistance to ESL customers; and
• Good communication and interpersonal skills.

Use of Artificial Intelligence (AI)

Councilacknowledges that applicants may use AI tools to assist with preparingtheirapplication. If you do, please ensure your application reflects your own skillsand experience. Candidates progressing through the recruitment process shouldbe prepared to discuss and expand on all aspects of their application,including their responses to the focus questions.

What is next?

Applicationsclose Sunday, 15 November 2026at11.59pm AEST with interviews to be held in the week commencing Monday, 23November 2026.

Weencourage shortlisted candidates to attend interviews in person where possible.If you are unable to do so, please let us know in your application and we willwork with you to discuss suitable arrangements.

Ifyou are interested in this role and would like more information, please contactChristine Bolton, Library ServicesManager, on 02 6926 9***.

As part of the recruitment process, pre-employmentchecks will be conducted in line with requirements of the position.

Council is an inclusiveemployer. We strive to reflect the community in which we work, as a result wewelcome and encourage applications from skilled people from all walks of life.This includes women, men, Aboriginal and Torres Strait Islander people,culturally and linguistically diverse people, people with a disability,sexually and gender diverse people, people with lived experience and people ofall ages.