Casual Library Customer Service Assistant

Inner West Council; Sydney; On-site; AUD 44,000 - 51,000; Part time

Benefits offered by this job

Gym membership from $18.65/week

Flexible work arrangements

Job summary

Inner West Council is seeking a Casual Library Customer Service Assistant to greet patrons, assist with borrowing and enquiries, and support library activities across eight branches. The role emphasizes customer service, teamwork, and promoting programs in a flexible, community‑minded environment.

Hours reflect extended opening times; the position offers casual loading and superannuation, with opportunities to gain experience across diverse communities within Sydney.

Qualifications

• Proficient computer and technology skills.
• Demonstrated ability to deal effectively with the public and a proven commitment to customer service.
• Ability to work and plan effectively as an individual and as a team member.
• Ability and willingness to promote and deliver activities and displays to all the libraries customers.

Responsibilities

• Deliver welcoming, high‑quality library services at the service desk and assist with borrowing and enquiries.
• Engage with customers on the library floor across branches, participating in activities and programs.
• Support the delivery of library activities, promotions and programs and keep spaces vibrant and well organised.
• Collaborate with colleagues, participate in team meetings and contribute to a positive library experience.

Skills

Computer skills

Customer service

Teamwork

Promotions & displays

Education

Higher School Certificate or equivalent and willingness to obtain library or information qualification

Job description

Casual Library Customer Service Assistant

Inner West Council (IWC) is among Sydney’s larger local metropolitan local government councils looking after a community of 201,000 people living in some of the inner city’s most vibrant, creative, liveable, and diverse suburbs. As we continue to deliver quality, innovative, and inclusive programs and services, we invite you to join in on our journey towards becoming the best council for our community.

The community is at the heart of IWC, and our values of Integrity, Respect, Innovation, Compassion and Collaboration are at the centre of everything that we do.

We offer flexible career life balance with hours that allow you to relax and recharge. We offer a variety of flexible work arrangement options (e.g. flexible hours and working from home) where appropriate giving you even greater quality of work life balance.

Permanent employees benefit from our great value gym membership from $18.65/week giving access to a vast network of gyms in Sydney.

About the role

As a Library Customer Service Assistant, you’ll play a key role in delivering welcoming, high‑quality library services to our community. You’ll be the friendly face at the service desk, supporting customers with borrowing and enquiries, assisting with library activities, promotions and programs, and helping to keep our library spaces vibrant and well organised.

This hands‑on role involves working on the library floor across both branch and neighbourhood libraries, engaging directly with customers of all ages and backgrounds. You’ll collaborate with colleagues, participate in team meetings and contribute to activities that enhance the overall library experience.

Inner West Libraries are currently trialling extended operating hours at Marrickville Library to provide greater access and flexibility for the community. The revised operating hours are:

• Monday: 9:00am to 7:30pm
• Tuesday: 9:00am to 8:30pm
• Wednesday: 9:00am to 8:30pm
• Thursday: 9:00am to 10:00pm
• Friday: 9:00am to 5:30pm
• Saturday and Sunday: 9:00am to 7:00pm

As a casual library employee, you will work across any of our 8 Inner West Libraries to gain experience across a range of diverse libraries and communities.

Please read the Position Description to familiarise yourself with all the requirements and conditions of the role.

Remuneration

$32.25 p.h. - $37.35 p.h. + 25% Casual Loading + 12% Superannuation

Some of the required skills, experience and qualifications

• Higher School Certificate or equivalent and willingness to obtain library or information qualification
• Proficient computer and technology skills
• Demonstrated ability to deal effectively with the public and a proven commitment to custom er service
• Ability to work and plan effectively as an individual and as a team member
• Ability and willingness to promote and deliver activities and displays to all the libraries customers

Enquiries

Anna Mullen, Acting Library Operation Manager on 9392 5887

Closing Date

Sunday 11 October 2026, 11:30PM

Eligibility for employment/Pre employment Checks

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks as required for the position. This may include police records checks, certified copies of relevant qualifications, Driver’s Licence and proof of work rights in Australia (please refer to the Position Description for the specific qualifications/requirements for the role). Copies of any sighted documents will be kept by IWC for its records as proof of verification.

Inner West Council is proud to be an inclusive and equitable employer

We welcome applicants from all backgrounds and experiences and are committed to reflecting the diversity of our community. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disability, culturally and linguistically diverse communities, LGBTQ+ people, veterans, young people, and mature age workers.

This commitment to diversity and inclusion is one of the many reasons we were named the 2023 AR Bluett Award Winner as the most progressive council in NSW. We’re also proud recipients of the 2023 Australian Business Awards Employer of Choice and the 2025 NSW Local Government Excellence Award for Organisational Diversity and Inclusion.