Library Services Supervisor

Wagga Wagga City Council; Wagga Wagga; On-site; AUD 46,000 - 47,000; Part time

Benefits offered by this job

Training and development

Generous leave entitlements (MyLeave)

Job summary

Wagga Wagga City Council is seeking a motivated person to join the Library Services team on weekends in a part-time role. You will lead the weekend Library Services team, supervise staff, manage rosters, and deliver high-quality customer service.

The role involves administration, circulation duties, and aiding customers with information and technology queries. The position offers training, development opportunities, and generous leave entitlements (MyLeave).

Qualifications

• Experience in customer service.
• Experience supervising, supporting and mentoring staff.
• Ability to work collaboratively in a team and contribute to a positive workplace culture.
• Commitment to delivering excellent customer service.
• Strong interpersonal and communication skills with diverse customers.

Responsibilities

• Lead and supervise the weekend Library Services team as the senior officer on duty.
• Coordinate work allocation and support staff to ensure high-quality customer service.
• Administer day-to-day library operations including rosters and purchasing.
• Oversee circulation services, including loans, returns and memberships.
• Assist customers with information and technology inquiries.

Skills

Customer service

Team supervision

Communication

Roster administration

Education

Relevant library qualifications

Job description

We are seeking a highly motivated and creative person to join our dynamic team offering high-quality customer service. We currently have a part-time vacancy to work on Thursday, Friday, Saturday and Sunday.

What we will offer you:

• Remuneration of $2,000.71 gross per fortnight plus 12% superannuation in accordance with part-time hours of work arrangements with weekend penalty rates applicable.
• Twenty-five (25) hours per week (Thursday, Friday, Saturday and Sunday) as follows:

o Thursday - 9.00am – 5.00pm

o Friday - 10.00am – 6.00pm

o Saturday - 10.00am – 4.00pm

o Sunday - 10.00am – 4.00pm

o As part of this roster, you will have every fourth weekend off, working only Thursday and Friday.

• Ongoing training and development opportunities.
• Generous leave entitlements, including MyLeave.

Your new role:

This position is responsible for ensuring the provision of quality customer service to clients of the library and assisting the Manager Library Services by providing guidance, support and direction to the Library Services Team on the weekends.

Key responsibilities of this role include but are not limited to:

• Lead and supervise the weekend Library Services team as the senior officer on duty. Coordinate work allocation and provide support to staff to ensure delivery of high-quality customer service.
• Assist with the day-to-day administration of the library, including staff rosters, purchasing, record keeping and other administrative functions.
• Lead the delivery of circulation services, including customer enquiries, borrowing and return transactions and library memberships.
• Maintain library collections through shelving, shelf tidying and the timely re-shelving of library materials.
• Oversee circulation desk operations and maintenance including processing borrowings and returns and library memberships.
• Provide advice and support to customers with information and technology enquiries.

What you will need to succeed:

• Relevant library experience and qualifications;
• Demonstrated experience supervising, supporting and mentoring staff.
• The ability to work collaboratively as part of a team and contribute to a positive workplace culture.
• A genuine commitment to delivering excellent customer service.
• Strong interpersonal and communication skills, with the ability to engage effectively with a diverse range of customers.

Use of Artificial Intelligence (AI)

Council acknowledges that applicants may use AI tools to assist with preparing their application. If you do, please ensure your application reflects your own skills and experience. Candidates progressing through the recruitment process should be prepared to discuss and expand on all aspects of their application, including their responses to the focus questions.

What is next?

Applications close Sunday, 15 November 2026 at 11.59pm AEST with interviews to be held in the week commencing Monday, 23 November 2026.

We encourage shortlisted candidates to attend interviews in person where possible. If you are unable to do so, please let us know in your application and we will work with you to discuss suitable arrangements.

If you are interested in this role and would like more information, please contact Christine Bolton, Library Services Manager, on 02 6926 9***.

As part of the recruitment process, pre-employment checks will be conducted in line with requirements of the position.

Council is an inclusive employer. We strive to reflect the community in which we work, as a result we welcome and encourage applications from skilled people from all walks of life. This includes women, men, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with a disability, sexually and gender diverse people, people with lived experience and people of all ages.