Multicultural Services Officer

Wagga Wagga City Council; Wagga Wagga; On-site; AUD 70,000 - 84,000; Full time

Benefits offered by this job

Flexible Working Hours

Training and development opportunities

Generous leave entitlements

Job summary

The Wagga Wagga City Library is seeking an experienced professional to coordinate multicultural services, programs and collections for CALD and ESL communities. The role sits in Outreach Services and focuses on developing multicultural programs and collaborations.

You will lead Language Café activities, advise on CALD/ESL reading materials, and build partnerships with CALD organisations while supporting desk operations and volunteer recruitment.

Qualifications

• Experience with CALD communities in a library setting.
• Knowledge of ESL and CALD learning materials.
• Experience building partnerships with CALD service providers.
• Strong computer and cash-handling abilities.

Responsibilities

• Coordinate Language Café sessions to ensure smooth delivery.
• Provide high-level reader advisory for CALD and ESL materials across ages.
• Network with CALD providers to promote learning and cultural celebration.
• Recruit and train Language Café volunteers.
• Assist in circulation desk duties including borrowings, memberships and cash handling.

Skills

CALD outreach

ESL materials

Partnership building

Volunteer training

Customer service

Job description

TheWagga Wagga City Library is committed to serving our community throughinnovative and accessible collections, programs and events.

Weare seeking an experienced individual to co-ordinate multicultural services,programs and collections offered at the library.

TheMulticultural Services Officer position is a pivotal role within the Library'sOutreach Services Team and is responsible for developing and deliveringmulticultural programs and events, managing ESL and Community Languageresources, and fostering partnerships with local multicultural organisations.

What we will offer you:

• Permanent full-time position.
• Commencing salary of $2,686.30 gross perfortnight with the opportunity to progress to $3,223.56 gross per fortnight plussuperannuation (12%).
• Ongoing training and developmentopportunities.
• Access to Council's Flexible Working HoursAgreement.
• Generous leave entitlements.

Your new role:

In this role you will beresponsible for:

• Co-ordinating the Language Café program toensure the sessions run smoothly;
• Providing a high-level reader advisoryservice to community members on a wide range of both Culturally andLinguistically Diverse (CALD) and English as a Second Language (ESL) readingmaterial across all age groups;
• Networking and partnering with relatedCulturally and Linguistically Diverse (CALD) service providers to promotelearning, inclusiveness and cultural celebration;
• Recruit and train new volunteers for LanguageCafé; and
• Assist in undertaking circulation librarydesk duties such as processing borrowings and returns, library memberships andcash handling and general operational activities within the library asrequired.

What you will need tosucceed:

Thesuccessful applicant will have:

• Library based experience with an emphasis on working with Culturally andLinguistically Diverse communities;
• Knowledge of a wide range of English as a Second Language (ESL) andCulturally Linguistically Diverse (CALD) learning materials;
• Experience in developing partnerships with related Culturally andLinguistically Diverse (CALD) service providers to promote learning,inclusiveness and cultural celebration; and
• Strong ability to provide computer assistance to ESL customers; and
• Good communication and interpersonal skills.

Use of Artificial Intelligence (AI)

Councilacknowledges that applicants may use AI tools to assist with preparing theirapplication. If you do, please ensure your application reflects your own skillsand experience. Candidates progressing through the recruitment process shouldbe prepared to discuss and expand on all aspects of their application,including their responses to the focus questions.

What is next?

Applicationsclose Sunday, 15 November 2026at11.59pm AEST with interviews to be held in the week commencing Monday, 23November 2026.

Weencourage shortlisted candidates to attend interviews in person where possible.If you are unable to do so, please let us know in your application and we willwork with you to discuss suitable arrangements.

Ifyou are interested in this role and would like more information, please contactChristine Bolton, Library ServicesManager, on 02 6926 9***.

As part of the recruitment process, pre-employmentchecks will be conducted in line with requirements of the position.

Council is an inclusiveemployer. We strive to reflect the community in which we work, as a result wewelcome and encourage applications from skilled people from all walks of life.This includes women, men, Aboriginal and Torres Strait Islander people,culturally and linguistically diverse people, people with a disability,sexually and gender diverse people, people with lived experience and people ofall ages.