Library Programs Assistant

Willoughby City Council; Sydney; On-site; AUD 70,000 - 76,000; Full time

Benefits offered by this job

Fitness Passport

Job summary

Willoughby City Council in Sydney, NSW, is seeking a Library Program Assistant to help deliver contemporary library programs and provide excellent customer service across service points. This full-time role reports to the Library Community Connection Supervisor and involves coordinating events, engaging diverse audiences and supporting staff and volunteers to create welcoming library experiences.

Required: HSC or higher, current Working with Children Check, strong communication and

Qualifications

• HSC Certificate or higher and/or relevant qualifications.
• Current Working with Children Check.
• Excellent communication and organisation skills.
• Ability to engage with people from diverse backgrounds.
• Experience delivering library programs preferred.

Responsibilities

• Contribute to the delivery of engaging contemporary library programs.
• Assist in co-ordinating community events and work with volunteers.
• Deliver high-quality customer service at rostered service points.
• Support inclusive programs for diverse audiences.
• Uphold WHS and Equal Employment Opportunity principles.

Skills

Customer service

Communication

Organisation

Education

HSC Certificate or higher

Job description

Help deliver engaging library programs, activities and excellent customer service for our diverse community.

Full-time opportunity with access to Fitness Passport.

Salary from $70,166.05 - $75,641.08 per annum plus 12% Superannuation.

Make a Difference Where You Work

At Willoughby City Council, we’re committed to creating a sustainable, inclusive and thriving community. Our libraries are places of learning, creativity and connection, providing welcoming spaces, engaging programs and high-quality services for our diverse community.

As a Library Program Assistant, you will be reporting to the Library Community Connection Supervisor to help deliver, facilitate contemporary library programs and activities while providing excellent customer service at service points as rostered. You will connect with community members, support events and programs, work alongside staff and volunteers, and help create welcoming and positive library experiences.

Why Join Us?

Connect with the Community: Build positive relationships with community members and help create welcoming and inclusive library experiences.

Bring Programs to Life: Support and deliver creative, cultural, learning and digital programs and activities that respond to community interests and changing needs.

Develop Your Skills: Build your experience across library services, customer service, community engagement and emerging technologies.

About the Role

As a Library Program Assistant, you will:

Contribute to the delivery of engaging contemporary library programs that reflect community interest and needs.

Assist in co-ordinating community events, work closely with team members, volunteers, program presenters and other key stakeholders.

Build positive connections and relationships and create welcoming experiences for the local community.

Deliver high-quality customer service during rostered service point shifts and support the effective day to day operation of library services.

Support inclusive creative, cultural, learning and digital programs for diverse audiences.

Bring creativity, enthusiasm and an engaging approach to delivering meaningful library experiences.

Undertake other duties and tasks as directed and in line with relevant skills and competence.

What You’ll Bring

HSC Certificate or higher and/or other qualifications relevant to the role, such as library and information services or relevant experience.

Current Working with Children Check.

Excellent communication and organisation skills to ensure the efficient delivery of programs and the ability to engage positively with people from diverse backgrounds.

Demonstrated customer service skills, including negotiation and problem-solving.

A good understanding of contemporary library programs, services and collections.

Confidence and ability to learn and use new and emerging technologies to support the delivery of diverse library programs.

Demonstrated ability to work independently and collaboratively as part of a team to meet changing needs of the community.

Awareness of and commitment to Work Health and Safety principles and a commitment to attend relevant training.

Awareness of and commitment to the principles of Equal Employment Opportunity.

Current driver's licence.

Experience or demonstrated ability to deliver library programs and activities to diverse audiences.

Applications close: Sunday 22 November 2026 at 11:30pm

At Willoughby City Council, inclusion, diversity and belonging are core to how we work and how we recruit. We are committed to building a workplace that reflects the diversity of our community – one where everyone feels respected, valued and supported to contribute fully. We welcome applications from people of all backgrounds, abilities and identities – including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse individuals, LGBTIQA+ communities, veterans, and people of all ages. If you require adjustments during the recruitment process, we encourage you to let us know. We are committed to ensuring an accessible, inclusive and barrier‑free experience for every candidate.