Library Customer Service Officer

Council Jobs; Melbourne; On-site; AUD 60,000 - 73,000; Full time

Job summary

Collingwood Library is seeking a Customer Service Officer to join Yarra Libraries. You'll be on the library floor helping patrons access services, answer enquiries and provide basic technology support. This is a permanent, full-time role at 35 hours per week with a 1 in 4 Saturday roster.

You will work with a small, community-focused team and contribute to welcoming spaces and reader services. Applicants should have excellent communication, rapport-building skills and a passion for reading.

Qualifications

• Experience in customer-facing roles in libraries, retail or hospitality.
• Strong communication and problem-solving abilities.
• Ability to assist with technology access and basic digital help.

Responsibilities

• Providing friendly, responsive customer service to a diverse community, including assisting with borrowing, technology help and general enquiries.
• Working closely with colleagues to support the day-to-day operations of a small branch.
• Maintaining an inviting library environment through shelving, displays and collection upkeep.
• Sharing a passion for reading by helping customers discover books and resources they'll enjoy.
• Taking initiative to contribute ideas and improvements that enhance the branch and its services.

Skills

Customer service

Communication

Technology help

Patron assistance

Job description

Permanent - Full Time (35 hours per week)
Rostered 1 in 4 Saturday shift
Band 3 - salary starting at $66,391.85 + super
Job commencing February 2027

Yarra Libraries is looking for a community-minded Customer Service Officer to join our team at Collingwood Library.

This is a highly customer-focused role, where you'll spend most of your time on the library floor helping patrons access library services, answering enquiries, and providing basic technology support. We're looking for someone who enjoys connecting with people, solving problems, and creating a welcoming experience for everyone who visits the library.

Collingwood Library is a small branch with a strong sense of community. As part of a close-knit team, you'll play a key role in the day-to-day operations of the branch, working collaboratively with colleagues while also taking initiative and contributing ideas to improve services and spaces.

Whether you come from a library, retail or hospitality background, what matters most is your ability to build rapport, communicate confidently, and deliver excellent customer service in a public library environment.

Key aspects of this role include:

• Providing friendly, responsive customer service to a diverse community, including assisting with borrowing, technology help and general enquiries.
• Working closely with colleagues to support the day-to-day operations of a small branch.
• Maintaining an inviting library environment through shelving, displays and collection upkeep.
• Sharing a passion for reading by helping customers discover books and resources they'll enjoy.
• Taking initiative to contribute ideas and improvements that enhance the branch and its services.

Need More Info?

For further information, please refer to the Position Description or contact Tegan McKnight, Library Team Leader (Children’s & Youth Services) at **************@yarracity.vic.gov.au

100171 100045 703693 100048 703692 100581 100554 703687 - Customer Service Officer - Community Strengthening - Position description (1).pdf

Applications close on: 12 November 2026 at 11:55pm

Additional Information

This position is subject to satisfactory Police Check and Working with Children Check prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

At Yarra Every Job is a Climate Job! Acting on the climate emergency requires that we change the way we think, make decisions, and prioritise action. We must embed proactive climate responses in the ways we govern, live our lives, and conduct our work. Every choice we make today and into the future will have an impact; this is true for Council and the community.

Acknowledging the scale of this crisis, at Yarra we are committed to ensuring that every job is a climate job meaning that each staff member will play a key role in shaping our climate response.

Yarra's Commitment to Diversity

Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer.

We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.