Multichannel Customer Banking Specialist

Commonwealth Bank; Hobart; On-site; AUD 65,000 - 85,000; Full time

Job summary

Commonwealth Bank in St Helens, TAS, seeks a Customer Banking Specialist to join our multi-channel branch. This full-time role runs Monday to Friday, 38 hours per week, with a start time flexibility to suit business requirements.

You will assist customers with everyday banking, build genuine connections in-branch and via digital channels, and help customers use our technology. You’ll also process personal loan and card applications and capture feedback for service improvements.

Qualifications

• A passion for delivering outstanding customer service
• Great conversations and confidence to ask challenging questions
• Problem solving attitude and curiosity in finding the right solutions
• Open approach to learning new things and goal oriented
• Ability to work collaboratively as a team

Responsibilities

• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
• Be provided with continuous training and development to support your career aspirations

Skills

Customer service

Communication

Problem solving

Team collaboration

Learning mindset

Job description

Commonwealth Bank in St Helens, TAS, seeks a Customer Banking Specialist to join our multi-channel branch. This full-time role runs Monday to Friday, 38 hours per week, with a start time flexibility to suit business requirements.

You will assist customers with everyday banking, build genuine connections in-branch and via digital channels, and help customers use our technology. You’ll also process personal loan and card applications and capture feedback for service improvements.