Customer Banking Specialist: In-Branch & Digital

Commonwealth Bank

Newman

On-site

AUD 55,000 - 75,000

Part time

7 days ago

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Job summary

Commonwealth Bank in Newman is seeking a Customer Banking Specialist to join our Multi-Channel Branch. You will assist customers with everyday banking needs both face to face and via phone and digital channels, building genuine connections and guiding customers through in-branch technology and digital options.

The role includes conducting Financial Health Checks, processing applications for personal loans and cards, and applying feedback to improve service.

Qualifications

A passion for delivering outstanding customer service with every interaction.
The ability to have great conversations and confidence to ask challenging questions.
Problem solving attitude and curiosity in finding the right solutions.
An open approach to learning new things and goal oriented.
An ability to work collaboratively as a team to deliver a seamless customer experience.

Responsibilities

Assist customers with general banking transactions, answering questions and queries.
Build a personal connection with customers through meaningful conversations face to face and through our direct channels.
Work with customers to use our in-branch technology and digital banking options.
Complete Financial Health Checks to assess customers’ financial needs.
Process applications for personal loans, credit cards and associated products.
Use tools to capture customer feedback and take action to correct any service breaks to drive improvement.
Be provided with continuous training and development to support your career aspirations.