Customer Banking Specialist: Face-to-Face & Digital Banking

Commonwealth Bank of Australia; St Helens; On-site; AUD 60,000 - 70,000; Full time

Job summary

Commonwealth Bank of Australia in Tasmania is hiring a Customer Banking Specialist for the St Helens Branch. This full-time role (38 hours per week, Monday to Friday, 8:30 AM–5:00 PM with schedule flexibility) supports our multi-channel branch model, helping customers face to face and via digital channels.

You will assist with everyday banking, explain services, process applications for personal loans and cards, and learn cutting-edge banking tools.

Qualifications

• Experience in customer-facing banking is preferred.
• Ability to learn new processes and systems.
• Excellent communication and problem-solving skills.

Responsibilities

• Assist customers with general banking transactions and inquiries.
• Guide customers on in-branch and digital banking options.
• Process applications for personal loans and credit cards.
• Capture customer feedback and help resolve service issues.

Skills

Customer service

Communication

Problem solving

Teamwork

Adaptability

Job description

Commonwealth Bank of Australia in Tasmania is hiring a Customer Banking Specialist for the St Helens Branch. This full-time role (38 hours per week, Monday to Friday, 8:30 AM–5:00 PM with schedule flexibility) supports our multi-channel branch model, helping customers face to face and via digital channels.

You will assist with everyday banking, explain services, process applications for personal loans and cards, and learn cutting-edge banking tools.