Customer Banking Specialist - St Helens (Full Time) - Multi-Channel Branch

Commonwealth Bank; Hobart; On-site; AUD 65,000 - 85,000; Full time

Job summary

Commonwealth Bank in St Helens, TAS, seeks a Customer Banking Specialist to join our multi-channel branch. This full-time role runs Monday to Friday, 38 hours per week, with a start time flexibility to suit business requirements.

You will assist customers with everyday banking, build genuine connections in-branch and via digital channels, and help customers use our technology. You’ll also process personal loan and card applications and capture feedback for service improvements.

Qualifications

• A passion for delivering outstanding customer service
• Great conversations and confidence to ask challenging questions
• Problem solving attitude and curiosity in finding the right solutions
• Open approach to learning new things and goal oriented
• Ability to work collaboratively as a team

Responsibilities

• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
• Be provided with continuous training and development to support your career aspirations

Skills

Customer service

Communication

Problem solving

Team collaboration

Learning mindset

Job description

We’re seeking a Customer Banking Specialist to join our St Helens Branch!

Your full-time roster is Monday to Friday, totaling 38 hours per week.

Roster:

8:30 AM to 5:00 PM, with flexibility around start and finish times depending on business requirements.

You will be joining one of our Multi-Channel Branches!

What is a Multi-Channel Branch?

• Between 8:30am - 1:00pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
• After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact center environment.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:

• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
• Be provided with continuous training and development to support your career aspirations

We’re interested in hearing from people who have:

• A passion for delivering outstanding customer service with every interaction
• The ability to have great conversations and confidence to ask challenging questions
• Problem solving attitude and curiosity in finding the right solutions
• An open approach to learning new things and goal oriented
• An ability to work collaboratively as a team to deliver a seamless customer experience

If you are passionate about helping people, this is a great opportunity for you.

Aboriginal &/or Torres Strait Islander people are encouraged to apply.

Please note: Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links cannot be reset.

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Advertising End Date: 20/11/2026