Multi-Site Café Supervisor: Lead Front-of-House Excellence

Frontline Recruitment Group; Canberra; On-site; AUD 68,000 - 75,000; Full time

Benefits offered by this job

Supportive leadership

Positive team culture

Multi-site Canberra locations

Job summary

Frontline Recruitment Group in Canberra is seeking an experienced Cafe Supervisor to lead front-of-house teams across multiple busy cafe locations. You will drive guest experiences, coach staff, and ensure service standards align with the brand.

Ideal candidates bring hands-on leadership in a fast-paced hospitality setting, strong communication skills, and a commitment to food safety. This role offers a stable operation and the opportunity to develop team culture across several Canberra venues.

Qualifications

• Past experience as cafe Supervisor or senior supervisor in a busy cafe or hospitality setting.
• Strong knowledge of cafe operations and high-volume front-of-house service.
• Ability to lead, coach and motivate a team while maintaining high standards.
• Excellent communication, organisational and problem-solving skills.
• RSA certified (food safety knowledge is a plus).

Responsibilities

• Lead and supervise front-of-house teams during busy cafe service periods.
• Ensure consistent delivery of excellent customer service and product presentation.
• Conduct pre-shift briefings and maintain clear team communication.
• Assist with rostering, labour management and daily shift coordination.
• Coach, train and develop team members to uphold operational standards.
• Monitor cafe presentation, cleanliness and food safety/WHS compliance.
• Assist with cash handling, daily reporting and basic admin tasks.
• Collaborate with bakery and kitchen teams to ensure smooth service.
• Contribute to a positive team culture across Canberra locations.

Skills

Front of house leadership

Team coaching

Customer service

Communication

Problem solving

RSA certification

Job description

Frontline Recruitment Group in Canberra is seeking an experienced Cafe Supervisor to lead front-of-house teams across multiple busy cafe locations. You will drive guest experiences, coach staff, and ensure service standards align with the brand.

Ideal candidates bring hands-on leadership in a fast-paced hospitality setting, strong communication skills, and a commitment to food safety. This role offers a stable operation and the opportunity to develop team culture across several Canberra venues.