FOH Manager or Restaurant Manager, Waitstaff

The Q Dining; Canberra; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Job summary

The Q Dining in Canberra is seeking an experienced FOH Manager to lead our front-of-house team and oversee daily restaurant operations in a formal dining setting.

This role requires confident leadership, attention to detail and the ability to manage labour costs, rosters and stock while upholding high service standards.

Join a respected Canberra restaurant and contribute to guest satisfaction, staff development and the ongoing success of The Q Dining.

Qualifications

• Experience leading FOH teams in formal or fine dining.
• Strong communication and guest service skills.
• Ability to train and develop staff.
• Ability to manage reservations and guest enquiries.
• Experience with labour costs and wage control.
• Willingness to work evenings and weekends.

Responsibilities

• Leading and managing the FOH team during service
• Training, mentoring and developing FOH staff
• Maintaining high standards of professional and attentive customer service
• Managing reservations, table allocations and guest enquiries
• Handling guest feedback and resolving issues professionally
• Preparing and managing staff rosters
• Monitoring labour costs and assisting with wage control
• Working closely with the Head Chef and kitchen team to ensure smooth service and collaborate to boost the sale
• Maintaining strong communication between FOH and BOH
• Managing opening and closing procedures
• Overseeing beverage stock, ordering and inventory
• Maintaining presentation, cleanliness and service standards throughout the venue
• Supporting functions, events and promotional activities
• Identifying opportunities to improve sales, service and repeat business
• Creating a positive, professional and accountable team culture

Skills

People leadership

Customer service

Communication

Staff training

Labour management

Cost control

Evenings weekends availability

Formal dining experience

Job description

FOH Manager or Restaurant Manager, Waitstaff

An established Asian cuisine formal dining restaurant in Canberra is seeking an experienced and motivated FOH Manager / Restaurant Manager to lead our front-of-house team and oversee daily restaurant operations.

We are looking for a confident hospitality professional who is passionate about exceptional service, strong team leadership and creating a memorable guest experience.

An established Asian cuisine formal dining restaurant in Canberra is seeking an experienced and motivated FOH Manager / Restaurant Manager to lead our front-of-house team and oversee daily restaurant operations.

We are looking for a confident hospitality professional who is passionate about exceptional service, strong team leadership and creating a memorable guest experience.

About the role

You will be responsible for leading the front-of-house operation and maintaining consistently high standards across service, staff performance and overall guest experience.

Key responsibilities include:

• Leading and managing the FOH team during service

• Training, mentoring and developing FOH staff

• Maintaining high standards of professional and attentive customer service

• Managing reservations, table allocations and guest enquiries

• Handling guest feedback and resolving issues professionally

• Preparing and managing staff rosters

• Monitoring labour costs and assisting with wage control

• Working closely with the Head Chef and kitchen team to ensure smooth service and collaborate to boost the sale

• Maintaining strong communication between FOH and BOH

• Managing opening and closing procedures

• Overseeing beverage stock, ordering and inventory

• Maintaining presentation, cleanliness and service standards throughout the venue

• Supporting functions, events and promotional activities

• Identifying opportunities to improve sales, service and repeat business

• Creating a positive, professional and accountable team culture

About you

The successful candidate will ideally have:

• Previous experience as a Restaurant Manager, FOH Manager, Assistant Restaurant Manager or in a similar hospitality leadership role

• Experience in a formal, premium or fine dining environment

• Strong leadership and people-management skills

• Excellent communication and customer service skills

• The ability to remain organised and composed during busy services

• Strong attention to detail and high service standards

• A good understanding of restaurant operations, labour management and cost control

• A proactive and hands-on approach to leadership

• Strong problem-solving skills

• Availability to work evenings and weekends as required

Wine, cocktail, beverage management and function experience will be highly regarded.

What we offer

• A key leadership role within an established Canberra restaurant

• Competitive salary based on experience

• A supportive and professional working environment

• Opportunity to contribute to the growth and direction of the business

• Long-term career opportunity for the right candidate

We are looking for someone who takes pride in hospitality, enjoys leading a team and is confident taking ownership of front-of-house operations.