Customer Care Specialist — Shared Services

Nsw Public Service Commission; South Grafton; On-site; AUD 80,000 - 88,000; Full time

Job summary

Transport for NSW is seeking a Shared Services Support Officer in Grafton to join our busy customer service team. In this permanent full-time role, you will handle high-volume inquiries across phone, live chat and administrative channels, delivering accurate information and courteous service to diverse customers.

You will resolve complex enquiries, process transactions, and contribute to continuous improvements that enhance customer experience and service delivery, while meeting performance

Qualifications

• Strong communication and problem-solving skills.
• Empathy and conflict resolution abilities.
• Experience in high-volume customer service environments.

Responsibilities

• Provide high-quality customer service and support customers across phone, live chat and administrative channels.
• Resolve complex enquiries and process transactions.
• Contribute to continuous improvements that enhance customer experience and service delivery.
• Deliver exceptional service in a fast-paced, high-volume environment while meeting performance targets and quality standards.

Skills

Customer service

Communication

Problem solving

Job description

Transport for NSW is seeking a Shared Services Support Officer in Grafton to join our busy customer service team. In this permanent full-time role, you will handle high-volume inquiries across phone, live chat and administrative channels, delivering accurate information and courteous service to diverse customers.

You will resolve complex enquiries, process transactions, and contribute to continuous improvements that enhance customer experience and service delivery, while meeting performance