MSP IT Support Engineer: On-Prem & Cloud

Aliva; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Aliva is seeking an experienced Technical Engineer to join our Milton QLD helpdesk team. You will provide hands-on IT support for MSP clients, covering on-premises and cloud environments, with a focus on service quality and rapid issue resolution.

Ideal candidates have 1–2 years of IT support experience, strong communication, and familiarity with Microsoft 365, Active Directory, and security best practices. A valid Australian driver’s licence is required.

Qualifications

• Proven technical experience in a similar IT support or engineering role.
• Minimum of 1-2 years of technical IT support experience.
• Experience in MSP environments is highly desirable.
• Strong knowledge of Microsoft 365, Active Directory, and related services.
• Current Australian Driver's Licence and valid work rights in Australia.

Responsibilities

• Provide technical support for hardware, software, and network-related issues to Aliva's Managed Services Customers
• Maintain a strong focus on customer service and satisfaction
• Assist with installation, configuration, and maintenance of computer systems, printers, and peripherals
• Manage and support user accounts, permissions, and access rights in various systems
• Work with Active Directory, Microsoft 365, and other enterprise IT systems
• Troubleshoot and resolve customer backup failures
• Attend on-site visits to scope customers' physical design requirements
• Action assigned minor works and project tickets, either on-site or remotely as required
• Participate in internal IT projects and initiatives, contributing to continuous improvement of IT services
• Suggest and implement enhancements to improve system reliability, security, and performance

Skills

Communication

Team collaboration

Problem solving

MSP experience

On-premises & cloud

Mentoring

Driver's licence

Education

Microsoft Certification

CompTIA Certification

ITIL Certification

Tools

Active Directory

Microsoft 365

SharePoint

Intune

Teams

Backup Solutions

Job description

Aliva is dedicated to providing top-tier IT solutions to our diverse client base including engineering, construction, mining, and Agtech companies across Queensland.
Our team of experts is committed to excellence, innovation, and customer satisfaction. We believe in investing in our people and fostering a collaborative, inclusive work culture to deliver the best outcomes to our customers.

About the role

We are seeking an experienced and motivated Technical Engineer to join our office-based Helpdesk team in Milton QLD. The ideal candidate will have experience working in a Managed Service Provider (MSP) environment, with proven capability across both on-premises and cloud technologies, and a solid understanding of base networking concepts. This role requires strong written and verbal communication skills and the ability to work collaboratively within a dynamic team.

Key responsibilities

Provide technical support for hardware, software, and network-related issues to Aliva's Managed Services Customers

Maintain a strong focus on customer service and satisfaction

Assist with the installation, configuration, and maintenance of computer systems, printers, and other peripherals

Manage and support user accounts, permissions, and access rights in various systems

Work with Active Directory, Microsoft 365, and other common enterprise IT systems

Troubleshoot and resolve customer backup failures

Attend on-site visits to scope customers' physical design requirements

Action assigned minor works and project tickets, either on-site or remotely as required

Participate in internal IT projects and initiatives, contributing to continuous improvement of IT services

Suggest and implement enhancements to improve system reliability, security, and performance

About you

Proven technical experience in a similar IT support or engineering role

Minimum of 1-2 years of technical IT support experience

Microsoft or CompTIA Certifications highly regarded

ITIL Certification or equivalent highly regarded

Strong expertise in M365 Cloud platforms including SharePoint, InTune, and Teams

Understanding of security principles including ISO 27001

Excellent communication and collaboration skills

Root cause analysis and mentoring skills

Ability to thrive in a fast-paced, innovative environment

Experience working in a Managed Service Provider environment is highly desirable

Current Australian Driver's Licence

Valid work rights in Australia (including work visa)

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