IT Service Desk Engineer (L2 - MSP)

Kaliba; Melbourne; Hybride; AUD 75 000 - 85 000; Plein temps

Résumé du poste

Kaliba in Melbourne is seeking an experienced L2 Engineer to support a growing SMB client base. This role offers flexible remote work with a mix of work-from-home and onsite client support, and a salary range of AUD 75,000 to 85,000 plus super.

You will provide L1/L2 remote and onsite support, resolve issues across client IT environments, meet SLAs, and have 3+ years in a help desk role with MSP experience, strong AD, Windows Server, Azure and Exchange skills.

Qualifications

• 3+ years in a help desk role.
• Experience at an MSP.
• Strong communication and interpersonal skills.
• Ability to meet SLAs in a fast-paced environment.
• Experience with on-prem and Azure AD.
• Desktops, firewall and LAN/WAN exposure.

Responsabilités

• Provide L1 and L2 remote and onsite support to managed service clients
• Resolve technical issues across client IT environments, including problem management to address root cause
• Meet assigned SLAs in a fast-paced, collaborative team
• Support a growing network of Melbourne-based SMB clients

Connaissances

L2 support

SLA management

Communication

Time management

Problem solving

Team collaboration

Outils

Active Directory

Azure

Exchange

Windows Server

Description du poste

Our client is a award-winning Australian MSP with 15 years of experience and a growing Melbourne client base, they’re expanding their local team and need an experienced L2 Engineer to support SMB clients.

Package: $75,000 - $85,000 + super

Work setup: Flexible remote working, with a mix of WFH and onsite client support

The role

• Provide L1 and L2 remote and onsite support to managed service clients
• Resolve technical issues across client IT environments, including problem management to address root cause
• Meet assigned SLAs in a fast-paced, collaborative team
• Support a growing network of Melbourne-based SMB clients
• 3+ years in a help desk role
• Previous technical experience at an MSP
• Advanced end user support and Active Directory (on-prem and Azure)
• Windows Server, Azure and Exchange
• Desktop, firewall and some LAN/WAN exposure
• Strong analytical, problem-solving and time management skills
• Strong communication and interpersonal skills