Motor Vehicle Assessor

QBE Insurance; Melbourne; Remote; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing Coaching

18 weeks gender-equal flexible leave

Job summary

QBE Insurance Group in Melbourne is seeking a Motor Vehicle Assessor for a field-based role. You will autonomously assess damage across light, heavy and prestige vehicles, determine repair and settlement outcomes, and work with repairers, suppliers and customers to deliver fair, timely resolutions.

This position emphasizes technical expertise, cost-aware decision-making and a customer-focused claims journey, with hybrid working possibilities and a strong team culture.

Qualifications

• Trade qualification in Panel Beating, Spray Painting or Motor Mechanics.
• Experience assessing and quoting accident-damaged vehicles across light, heavy and/or prestige vehicles.
• Excellent negotiation, conflict resolution and stakeholder management.
• Customer-first mindset with a proven track record of delivering quality outcomes.
• A current driver's licence.

Responsibilities

• Assess vehicle damage and determine best-practice repair and settlement outcomes.
• Manage claims costs through sound technical decision-making and negotiation.
• Build strong relationships with repairers, suppliers and customers through face-to-face, phone and digital interactions.
• Source and negotiate suitable replacement parts when required.
• Deliver exceptional customer experiences throughout the claims journey.
• Contribute to QBE's Claims strategy and broader business objectives.

Skills

Analytical Thinking

Claims Administration

Communication

Critical Thinking

Customer Service

Decision Making

Detail-Oriented

Insurance Regulations

Process Improvements

Report Writing

Education

Panel Beating, Spray Painting or Motor Mechanics qualification

Job description

Primary Details

Time Type: Full timeWorker Type: Employee

• Location: Melbourne Metro (Remote Field-Based Role)
• Type: Permanent, Full-time hours
• Provided with fully maintained Tool of Trade vehicle

The Opportunity

We have the opportunity for a Motor Vehicle Assessor to join our Victorian team. In this autonomous role, you'll assess damage across a range of light and heavy vehicles, determine repair and settlement outcomes, and work closely with repairers, suppliers and customers to deliver fair, timely and cost-effective claims resolutions.

This is a fantastic opportunity to combine your technical expertise with customer-focused decision-making while enjoying the flexibility of a field-based role.

About QBE

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
• What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Assess vehicle damage and determine best-practice repair and settlement outcomes in line with industry standards, legislation, MVIRI requirements and manufacturer repair methods.
• Manage claims costs through sound technical decision-making and negotiation.
• Build strong relationships with repairers, suppliers and customers through face-to-face, phone and digital interactions.
• Source and negotiate suitable replacement parts when required.
• Deliver exceptional customer experiences throughout the claims journey.
• Contribute to QBE's Claims strategy and broader business objectives.

About You

• A trade qualification in Panel Beating, Spray Painting or Motor Mechanics.
• Experience assessing and quoting accident-damaged vehicles across light, heavy and/or prestige vehicles.
• Excellent negotiation, conflict resolution and stakeholder management skills.
• A customer-first mindset with a proven track record of delivering quality outcomes.
• A current driver's licence.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

Awards & Recognition

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

Skills

Analytical Thinking, Claims Administration, Communication, Critical Thinking, Customer Service, Decision Making, Detail-Oriented, Insurance Regulations, Intentional collaboration, Loss Prevention Management, Managing performance, Motor Vehicles, Process Improvements, Report Writing, Standards Compliance

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [e-mail].