Motor Assessor (RACQ Insurance)

RACQ; Brisbane; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

13% superannuation

20 days annual leave + 5 MyLeave

Insurance discounts

Parental leave (20 weeks)

Company vehicle

Learning & development

Bonus incentives

Job summary

RACQ is seeking a Motor Assessor to apply technical expertise in evaluating vehicle damage and repair costs. You will determine fair settlements, align with regulatory standards, and collaborate with members, repairers, and internal teams to achieve strong commercial and customer outcomes.

The role is permanent full‑time based at Eight Mile Plains, Brisbane. Candidates from Gold Coast or Sunshine Coast or as far west as Toowoomba are encouraged to apply.

Qualifications

• Experience in motor assessing or related trade environment.
• Strong knowledge of motor repair industry practices and assessment methodologies.
• Excellent written and verbal communication with strong customer focus.
• Proven problem solving, decision making and negotiation capabilities.

Responsibilities

• Assess and quantify motor claims promptly and cost‑effectively, ensuring safe repair outcomes.
• Apply industry and manufacturer‑approved repair methods to determine fair settlements.
• Build relationships with members, repairers, service providers and internal stakeholders.
• Deliver an outstanding customer experience with empathy for vulnerable customers.
• Maintain accurate documentation and ensure compliance with internal processes and regulatory requirements.
• Identify risks and contribute to continuous improvement initiatives.
• Support cost‑effective repair strategies while upholding safety standards.

Skills

Motor assessing experience

Customer focus

Problem solving

Time management

Education

Panel beating

Spray painting

Motor mechanics

Job description

From September 2025, RACQ’s insurance arm began a long‑term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. We’re proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities.

Make a difference as a Motor Assessor, where you’ll apply your technical expertise to deliver fair, timely and high‑quality motor claim outcomes. In this hands‑on role, you’ll assess vehicle damage, determine appropriate repair methods and costs, and ensure outcomes align with regulatory requirements, industry standards and customer expectations. You’ll work closely with members, repairers and internal teams to achieve strong commercial and customer outcomes, while upholding brand integrity and safety standards.

This role sits within Motor Claims and Assessing and reports to the Team Manager, On‑Road Assessing. This is a permanent full‑time role based at Eight Mile Plains in Meanjin (Brisbane). We are open to candidates who are based on the Gold Coast or Sunshine Coast and as far West as Toowoomba.

What You’ll Do

• Assess and quantify motor claims in a timely and cost‑effective manner, ensuring safe and compliant repair outcomes.
• Apply industry and manufacturer‑approved repair methods to determine fair and appropriate claim settlements.
• Build strong relationships with members, repairers, service providers and internal stakeholders.
• Deliver an outstanding customer experience, including supporting customers experiencing vulnerability with empathy and care.
• Maintain accurate documentation and ensure compliance with internal processes, regulatory requirements and codes of practice.
• Identify risks, elevate issues where required, and contribute to continuous improvement initiatives.
• Support cost‑effective repair strategies while maintaining quality and safety standards.

What You’ll Bring

• Relevant experience in motor assessing or a related trade environment.
• Trade qualifications and technical experience in panel beating, spray painting or motor mechanics is essential.
• Strong knowledge of motor repair industry practices and assessment methodologies.
• Excellent written and verbal communication skills with a strong customer focus.
• Proven problem‑solving, decision‑making and negotiation capability.
• Strong time management skills with the ability to manage competing priorities.
• A valid Australian driver’s licence.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry‑leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award‑winning IAG Academy, study assistance and secondment opportunities.
• Attractive salary package plus annual STI bonus’s
• Fully funded company vehicle with fair private use enabled*employment type eligibility criteria apply

Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***********@iag.com.au for a confidential conversation.

More About Us

As part of IAG you’ll enjoy a world of career opportunities, a purpose‑led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work‑life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous‑led solutions that enable growth and create meaningful change for our customers and employees.