Hybrid Field-Based Vehicle Damage Assessor

QBE Insurance Group; Sydney; Híbrido; AUD 90.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid Working

Wellbeing coaching & counselling

Gender-equal parental leave

Descripción de la vacante

QBE Insurance Group in Australia is seeking a Motor Vehicle Assessor to join our Assessing team. This field-based role involves assessing damage across light, heavy, and prestige vehicles, determining repair and settlement outcomes, and delivering fair, timely claims resolutions.

In this autonomous position, you will work closely with repairers, suppliers and customers, manage costs, and ensure exceptional customer experiences throughout the claims journey.

Formación

• Experience assessing accident-damaged vehicles across light, heavy and/or prestige vehicles.
• Excellent negotiation, conflict resolution and stakeholder management skills.
• Current driver's licence.

Responsabilidades

• Assess vehicle damage and determine best-practice repair and settlement outcomes in line with industry standards, MVIRI requirements and manufacturer repair methods.
• Manage claims costs through sound technical decision-making and negotiation.
• Build strong relationships with repairers, suppliers and customers through face-to-face, phone and digital interactions.
• Source and negotiate suitable replacement parts when required.
• Deliver exceptional customer experiences throughout the claims journey.
• Contribute to QBE's Claims strategy and broader business objectives.

Conocimientos

Vehicle damage assessment

Negotiation

Stakeholder management

Customer focus

Driver's licence

Descripción del empleo

QBE Insurance Group in Australia is seeking a Motor Vehicle Assessor to join our Assessing team. This field-based role involves assessing damage across light, heavy, and prestige vehicles, determining repair and settlement outcomes, and delivering fair, timely claims resolutions.

In this autonomous position, you will work closely with repairers, suppliers and customers, manage costs, and ensure exceptional customer experiences throughout the claims journey.