Motor Vehicle Assessor

QBE Insurance; Sydney; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching & counselling

Gender-equal parental leave

Job summary

QBE Insurance Group in Australia is seeking a Motor Vehicle Assessor to join our Assessing team. This field-based role involves assessing damage across light, heavy, and prestige vehicles, determining repair and settlement outcomes, and delivering fair, timely claims resolutions.

In this autonomous position, you will work closely with repairers, suppliers and customers, manage costs, and ensure exceptional customer experiences throughout the claims journey.

Qualifications

• Experience assessing accident-damaged vehicles across light, heavy and/or prestige vehicles.
• Excellent negotiation, conflict resolution and stakeholder management skills.
• Current driver's licence.

Responsibilities

• Assess vehicle damage and determine best-practice repair and settlement outcomes in line with industry standards, MVIRI requirements and manufacturer repair methods.
• Manage claims costs through sound technical decision-making and negotiation.
• Build strong relationships with repairers, suppliers and customers through face-to-face, phone and digital interactions.
• Source and negotiate suitable replacement parts when required.
• Deliver exceptional customer experiences throughout the claims journey.
• Contribute to QBE's Claims strategy and broader business objectives.

Skills

Vehicle damage assessment

Negotiation

Stakeholder management

Customer focus

Driver's licence

Job description

Provided with fully maintained Tool of Trade vehicle

The Opportunity

We have the opportunity for a Motor Vehicle Assessor to join our Assessing team. In this autonomous role, you'll assess damage across a range of light and heavy vehicles, determine repair and settlement outcomes, and work closely with repairers, suppliers and customers to deliver fair, timely and cost-effective claims resolutions.

This is a fantastic opportunity to combine your technical expertise with customer-focused decision-making while enjoying the flexibility of a field-based role.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

As a Motor Vehicle Assessor, you will:

• Assess vehicle damage and determine best-practice repair and settlement outcomes in line with industry standards, legislation, MVIRI requirements and manufacturer repair methods.
• Manage claims costs through sound technical decision-making and negotiation.
• Build strong relationships with repairers, suppliers and customers through face-to-face, phone and digital interactions.
• Source and negotiate suitable replacement parts when required.
• Deliver exceptional customer experiences throughout the claims journey.
• Contribute to QBE's Claims strategy and broader business objectives.

About you

To succeed in this role, you'll bring:

• Experience assessing and quoting accident-damaged vehicles across light, heavy and/or prestige vehicles.
• Excellent negotiation, conflict resolution and stakeholder management skills.
• A customer-first mindset with a proven track record of delivering quality outcomes.
• A current driver's licence.

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ***********@qbe.com.