Motor Vehicle Assessor

QBE Insurance; Adelaide; Remote; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching and counselling

Gender-equal flexible leave for new-­-

Job summary

QBE Insurance Group in Adelaide is seeking a Motor Vehicle Assessor to join our Assessing team. In this autonomous, field-based role you will assess damage across light and heavy vehicles, determine repair and settlement outcomes, and work with repairers, suppliers and customers to deliver fair, timely resolutions.

You will combine technical expertise with customer-focused decision-making, manage costs through sound judgement, and build strong relationships while negotiating replacements parts

Qualifications

• Trade qualification in panel beating, spray painting or motor mechanics.
• Experience assessing and quoting accident-damaged vehicles across light, heavy and/or prestige vehicles.
• Excellent negotiation, conflict resolution and stakeholder management skills.
• Customer-first mindset with a proven track record of delivering quality outcomes.
• Current driver’s license.

Responsibilities

• Assess vehicle damage and determine best-practice repair and settlement outcomes in line with industry standards and MVIRI requirements.
• Manage claims costs through sound technical decision-making and negotiation.
• Build strong relationships with repairers, suppliers and customers through face-to-face, phone and digital interactions.
• Source and negotiate suitable replacement parts when required.
• Deliver exceptional customer experiences throughout the claims journey.
• Contribute to QBE's Claims strategy and broader business objectives.

Skills

Negotiation

Stakeholder management

Customer service

Decision making

Analytical thinking

Education

Trade qualification in Panel Beating / Spray Painting / Motor Mechanics

Job description

Primary Details

Time Type: Full timeWorker Type: Employee

• Location: Adelaide Metro (Remote Field-Based Role)
• Type: Permanent, Full-time hours
• Provided with fully maintained Tool of Trade vehicle

The Opportunity

We have the opportunity for a Motor Vehicle Assessor to join our Assessing team. In this autonomous role, you'll assess damage across a range of light and heavy vehicles, determine repair and settlement outcomes, and work closely with repairers, suppliers and customers to deliver fair, timely and cost-effective claims resolutions.

This is a fantastic opportunity to combine your technical expertise with customer-focused decision-making while enjoying the flexibility of a field-based role.

About QBE

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
• What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

As a Motor Vehicle Assessor, you will:

• Assess vehicle damage and determine best-practice repair and settlement outcomes in line with industry standards, legislation, MVIRI requirements and manufacturer repair methods.
• Manage claims costs through sound technical decision-making and negotiation.
• Build strong relationships with repairers, suppliers and customers through face-to-face, phone and digital interactions.
• Source and negotiate suitable replacement parts when required.
• Deliver exceptional customer experiences throughout the claims journey.
• Contribute to QBE's Claims strategy and broader business objectives.

About You

To succeed in this role, you'll bring:

• A trade qualification in Panel Beating, Spray Painting or Motor Mechanics.
• Experience assessing and quoting accident-damaged vehicles across light, heavy and/or prestige vehicles.
• Excellent negotiation, conflict resolution and stakeholder management skills.
• A customer-first mindset with a proven track record of delivering quality outcomes.
• A current driver's licence.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

Skills

Analytical Thinking, Claims Administration, Communication, Critical Thinking, Customer Service, Decision Making, Detail-Oriented, Insurance Regulations, Intentional collaboration, Loss Prevention Management, Managing performance, Motor Vehicles, Process Improvements, Report Writing, Standards ComplianceApplication Close Date: 11/11/2026 11:59 PM

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.