Remote Field Auto Damage Assessor

QBE Insurance Group; Adelaide; À distance; AUD 90 000 - 110 000; Plein temps

Avantages offerts par ce poste

Hybrid Working

Wellbeing coaching and counselling

Gender-equal flexible leave for new-­-

Résumé du poste

QBE Insurance Group in Adelaide is seeking a Motor Vehicle Assessor to join our Assessing team. In this autonomous, field-based role you will assess damage across light and heavy vehicles, determine repair and settlement outcomes, and work with repairers, suppliers and customers to deliver fair, timely resolutions.

You will combine technical expertise with customer-focused decision-making, manage costs through sound judgement, and build strong relationships while negotiating replacements parts

Qualifications

• Trade qualification in panel beating, spray painting or motor mechanics.
• Experience assessing and quoting accident-damaged vehicles across light, heavy and/or prestige vehicles.
• Excellent negotiation, conflict resolution and stakeholder management skills.
• Customer-first mindset with a proven track record of delivering quality outcomes.
• Current driver’s license.

Responsabilités

• Assess vehicle damage and determine best-practice repair and settlement outcomes in line with industry standards and MVIRI requirements.
• Manage claims costs through sound technical decision-making and negotiation.
• Build strong relationships with repairers, suppliers and customers through face-to-face, phone and digital interactions.
• Source and negotiate suitable replacement parts when required.
• Deliver exceptional customer experiences throughout the claims journey.
• Contribute to QBE's Claims strategy and broader business objectives.

Connaissances

Negotiation

Stakeholder management

Customer service

Decision making

Analytical thinking

Formation

Trade qualification in Panel Beating / Spray Painting / Motor Mechanics

Description du poste

QBE Insurance Group in Adelaide is seeking a Motor Vehicle Assessor to join our Assessing team. In this autonomous, field-based role you will assess damage across light and heavy vehicles, determine repair and settlement outcomes, and work with repairers, suppliers and customers to deliver fair, timely resolutions.

You will combine technical expertise with customer-focused decision-making, manage costs through sound judgement, and build strong relationships while negotiating replacements parts