Recoveries Specialist

Royal Automobile Club of WA Inc.; Perth; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free Roadside Assistance and RAC perks

Job summary

Royal Automobile Club of WA Inc. is seeking a Recoveries Specialist in West Perth to manage motor recovery claims and deliver exemplary member service. The role offers hybrid work with 50% work‑from‑home, 37.5 hours weekly and shifts from 7am–3pm or 9am–5pm, with weekends free.

You will investigate liability, pursue recoveries, and negotiate settlements, while upholding RAC policies and regulatory requirements. Training and career development are provided within a supportive team.

Qualifications

• Experience in recoveries, debt collection, or claims handling.
• Strong understanding of motor vehicle liability principles.
• Excellent communication, negotiation, and dispute resolution skills.
• High attention to detail and the ability to make informed decisions based on evidence.
• Empathy and professionalism when handling challenging conversations.

Responsibilities

• Manage recovery files to maximise outcomes.
• Investigate liability and identify recovery opportunities from third parties and their insurers.
• Negotiate settlements and pursue recoveries through direct contact, legal channels, or external providers.
• Communicate clearly and professionally throughout the recovery process.
• Monitor recovery performance and contribute to continuous improvement initiatives.

Skills

Recoveries experience

Debt collection

Negotiation skills

Communication skills

Attention to detail

Empathy

Job description

## Recoveries SpecialistApply: West Perth: Full time: Posted Today: End Date: October 22, 2026 (12 days left to apply): JR106974We are seeking focused and results orientated individuals to join our Recoveries team. These roles are responsible for managing our motor recovery claims, whilst delivering exceptional member service. **Location:** West Perth offices & Work from home 50% of the time**Working hours:** Full time - 37.5 hours per week**Hours:** Work Monday to Friday and have weekends free! Alternate Shifts including 7am to 3pm and 9am to 5pm**Pay:** Competitive base salary + super + incentives + discounts!**Training:** You will be set up for success with in-depth training and on the job support**Team:** Working for an Insurance market leader you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development **What will you be doing?*** Manage recovery files to maximise outcomes.* Investigating liability and identifying recovery opportunities from third parties and their insurers.* Negotiating settlements and pursuing recoveries through direct contact, legal channels, or external providers.* Communicating clearly and professionally—both verbally and in writing—throughout the recovery process.* Monitoring recovery performance and contributing to continuous improvement initiatives.* Ensuring all claims are managed in line with RAC Insurance policies, procedures, authority limits, legislative and regulatory requirements.* Collaborate with colleagues and contribute to a supportive team environment.* Deliver service that consistently exceeds member expectations. **What are we looking for?*** Experience in recoveries, debt collection, or claims handling.* Strong understanding of motor vehicle liability principles.* Excellent communication, negotiation, and dispute resolution skills.* High attention to detail and the ability to make informed decisions based on evidence.* Empathy and professionalism when handling challenging conversations.* Self-motivated and capable of working independently.* A team player who actively supports and uplifts others.* Previous experience in the motor insurance industry (highly regarded).* A genuine commitment to putting members at the heart of everything you do. **What’s in it for you?*** A workplace culture where our people feel valued, respected and empowered.* Work in flexible ways that meet work/life commitments and support wellbeing.* Be part of a purpose led organisation that gives back to the WA community.* An environment that values ongoing career development* Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services* Opportunities for community engagement and corporate volunteering Apply online now by sending us your cover letter and CV showcasing what you can bring to the team. **Applications close COB Wednesday 21st October 2026.** *We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.*