Motel Manager

Careerone Partner Network; Ceduna; On-site; AUD 70,000 - 83,000; Full time

Benefits offered by this job

Supportive working environment

Job summary

SkillQuest Solutions is seeking an experienced Motel Manager on behalf of a busy accommodation and hospitality business in Ceduna, South Australia. The role oversees daily operations, guest services, housekeeping coordination and staff supervision to ensure a high standard of guest experience.

The successful candidate will have at least one year of relevant motel/hospitality management experience, strong customer service and organisational skills, and a current Australian driver’s licence.

Qualifications

• Minimum of one year of relevant experience in motel, hotel or accommodation management.
• Experience overseeing accommodation operations, including reservations, reception and guest services.
• Strong customer service and interpersonal skills with the ability to manage guest enquiries and complaints.

Responsibilities

• Direct and oversee the day-to-day operations of the motel, including reservations, reception and guest services.
• Coordinate and supervise housekeeping to maintain high room and common area standards.
• Supervise motel staff, assign duties, provide guidance and monitor performance.
• Manage guest bookings, check-ins, check-outs, payments and inquiries for efficient front-office operations.
• Monitor guest satisfaction and respond to inquiries or issues professionally and timely.
• Coordinate property maintenance, security and repairs to ensure safe, functional facilities.
• Oversee purchasing, stock, operational expenses and administrative activities.
• Maintain accurate operational, financial and guest records and prepare reports as required.
• Liaise with the on-site restaurant and other areas to ensure smooth operations and guest experience.
• Ensure compliance with Workplace Health and Safety, licensing and related regulations.

Skills

Customer service

Staff supervision

Hospitality operations

Time management

Communication

Education

Certificate IV in Hospitality or Diploma in Hospitality Management

Job description

A well-established accommodation and hospitality business is seeking an experienced Motel Manager to oversee its day-to-day operations.

SkillQuest Solutions are seeking a skilled and experienced Motel Manager on behalf of our client, a busy hospitality business located in Ceduna, South Australia. The venue offers motel accommodation alongside an on-site licensed restaurant catering to locals, travellers and guests visiting the Eyre Peninsula region. The business prides itself on providing comfortable accommodation, welcoming service and a positive experience for its guests.

Salary - $70,000 - $83,000 plus superannuation per annum

Employment Type - Full-time, Permanent

THE ROLE:

This is an excellent opportunity for a motivated and organised Motel Manager to oversee the day-to-day operations of an established regional motel. You will be responsible for coordinating accommodation services, supervising staff, maintaining high standards of guest services and ensuring the motel operates efficiently, safely and in accordance with relevant requirements.

KEY RESPONSIBILITIES INCLUDE:

• Direct and oversee the day-to-day operations of the motel, including reservations, reception and guest services.
• Coordinate and supervise housekeeping activities to ensure guest rooms and common areas are maintained to a high standard.
• Supervise motel staff, including allocating duties, providing guidance and monitoring performance.
• Manage guest bookings, check-ins, check-outs, payments and enquiries to ensure efficient front-office operations.
• Monitor guest satisfaction, respond to enquiries and resolve complaints or service issues in a professional and timely manner.
• Coordinate property maintenance, security and repairs to ensure motel facilities remain safe, functional and well presented.
• Oversee purchasing, stock requirements, operational expenses and other administrative activities.
• Maintain accurate operational, financial and guest records and prepare reports as required.
• Liaise with the on-site restaurant and other areas of the business to ensure smooth overall operations and a positive guest experience.
• Ensure compliance with Workplace Health and Safety, licensing and other relevant legislative and regulatory requirements.

WHAT WE ARE LOOKING FOR:

• A relevant qualification, such as a Certificate IV in Hospitality or Diploma in Hospitality Management (or agreed equivalent) is highly desirable.
• Minimum of one year of relevant experience in motel, hotel or accommodation management.
• Demonstrated experience overseeing accommodation operations, including reservations, reception and guest services.
• Experience coordinating or supervising staff and day-to-day operational activities.
• Strong customer service skills with the ability to professionally manage guest enquiries and complaints.
• Good organisational, administrative and time-management skills.
• Ability to manage competing priorities and respond effectively to operational issues.
• Sound understanding of workplace health and safety and hospitality compliance requirements.
• Strong communication and interpersonal skills.
• A current Australian driver’s licence is essential.
• Flexibility to work across weekdays, weekends and public holidays as required.

WHAT IS ON OFFER:

• A competitive salary of $70,000 to $83,000 plus superannuation per annum.
• An opportunity to manage the operations of an established accommodation and hospitality venue in regional South Australia.
• A supportive working environment.