Motel Manager

Dream Job Web; Wangaratta; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Competitive salary

12% superannuation

Excellent working conditions

Career advancement

Job summary

GT RESORTS PTY LTD in Wangaratta, Victoria is seeking an experienced Motel Manager to oversee daily operations and uphold high standards of guest service and hospitality management.

You will manage reservations, front desk activities, staffing across reception, housekeeping and maintenance, organise rosters, monitor performance, control costs and contribute to budgeting and profitability.

Qualifications

• Experience in motel/hospitality management is required.
• Strong leadership and staff development skills.
• Ability to manage reservations, billing and front-office tasks.

Responsibilities

• Oversee day-to-day motel operations and ensure high guest service standards.
• Manage reservations, arrivals/departures, billing and front-office activities.
• Recruit, train and supervise staff across reception, housekeeping and maintenance.
• Prepare rosters, monitor performance and support a productive workplace.
• Deal with guest inquiries, concerns and complaints professionally.
• Monitor income, expenses and occupancy; assist with budgets and reports.
• Identify ways to improve profitability and control operating costs.
• Coordinate purchases, stock, repairs and maintenance for safe operations.
• Inspect rooms and public areas to maintain cleanliness and service quality.
• Ensure WHS compliance and regulatory obligations; respond to emergencies.
• Oversee events/banquets and assist marketing to increase bookings.

Skills

Guest service

Staff supervision

Budgeting

Education

Diploma qualification

Job description

Job Type: Permanent position | Full time position

Job Description

GT RESORTS PTY LTD, is seeking an experienced Motel Manager to join their team in Wangaratta, Victoria. The successful candidate will be responsible for overseeing daily operations and ensuring high standards of guest service and hotel management. Tasks required include:

Oversee the day-to-day operations of the motel and ensure guests receive a high standard of service. Manage reservations, guest arrivals and departures, billing and other front office activities. Recruit, train and supervise employees across different operational areas, including reception, housekeeping and maintenance.

Prepare staff rosters, monitor employee performance and support the development of a productive and cooperative workplace. Deal with guest enquiries, concerns and complaints in a professional and timely manner. Monitor business income, expenses and occupancy levels and assist with preparing operational budgets and financial reports.

Review the financial performance of the business and identify practical ways to improve profitability and control operating costs. Organise the purchase of goods and supplies and ensure sufficient stock is available for daily business operations. Coordinate repairs, maintenance and general improvement work to ensure the property remains safe and well maintained.

Carry out regular inspections of rooms and common areas to maintain cleanliness, presentation and service standards. Ensure the business complies with workplace health and safety requirements and other relevant legal and regulatory obligations. Respond appropriately to emergencies and coordinate with external authorities or service providers when required.

Oversee the planning and operation of functions, meetings, events and banquet services held at the property. Support marketing and promotional activities to increase bookings, attract new guests and encourage repeat business

Qualification and Experience

Relevant Diploma Qualification 3 years of relevant experience

Benefits

Competitive salary of $80,000 per annum plus 12% superannuation Excellent working conditions in a dynamic and supportive environment. Potential for career advancement and growth within the business.

About Company

GT Resorts Pty Ltd is a hospitality business located in Wangaratta, Victoria, providing quality accommodation and guest services. The business is committed to delivering a comfortable experience, excellent customer service, and high standards of hospitality.

Join a vibrant workplace where your skills and contributions are valued and appreciated.

Note: The applications for this job will be accepted from 01/09/2026 to 30/09/2026.