Motel Manager

Quality Inn O'Conne; Adelaide; On-site; AUD 70,000 - 110,000; Full time

Job summary

Quality Inn O'Connell in Adelaide, SA, is seeking a hands-on Motel Manager to oversee daily accommodation operations and ensure safe, clean, and reliable lodging. You will supervise onsite services and staff while coordinating with contracted client personnel to meet operational requirements and resolve issues.

This full-time, permanent role requires strong judgement, stakeholder communication and the ability to maintain high accommodation and safety standards on site.

Qualifications

• AQF Diploma or higher in hospitality or related field; at least three years' experience may substitute.
• Experience managing hotel, motel or comparable accommodation operations.
• Experience supervising housekeeping, maintenance, contractors, and rosters.
• Strong stakeholder management, leadership, communication and problem-solving skills.
• Knowledge of WHS, emergency procedures, privacy, security in an accommodation environment.

Responsibilities

• Direct and oversee daily accommodation operations, including room allocation, reception and housekeeping scheduling.
• Act as primary operational liaison with contracted client staff onsite and coordinate service schedules.
• Supervise housekeeping, linen and amenity services and inspect presentation, hygiene and service standards.
• Supervise property maintenance, contractor activities and urgent repairs; manage work orders.
• Coordinate site security with client personnel, including access control and incident reporting.
• Monitor service quality, investigate concerns and implement improvements.
• Roster, train, supervise and support accommodation staff and contractors; ensure adequate staffing.
• Manage purchasing, supplier relations, stock, invoices and operating expenses within budgets.
• Maintain occupancy, maintenance, incident and safety records; prepare operational reports.
• Ensure WHS, fire, hygiene, privacy and accommodation compliance; address after-hours incidents.

Skills

Staff leadership

Stakeholder management

Communication

Problem-solving

Organisational skills

Education

AQF Diploma or higher in hospitality

Job description

Motel Manager - Quality Inn O'Connell (Adelaide, SA)

Employment: Full-time | Permanent

Location: Adelaide, South Australia

M&G Hotel Group is a family-owned Australian accommodation management business.

About the Role

The Motel Manager will organise and control the day-to-day accommodation and property operations at Quality Inn O'Connell. The role will focus on maintaining safe, clean and reliable accommodation, supervising onsite services and staff, and working closely with contracted client personnel to coordinate operational requirements and resolve service issues.

This is a hands-on management position requiring sound judgement, strong stakeholder communication and the ability to maintain consistent accommodation, safety and property standards.

Key Responsibilities

• Direct and oversee daily accommodation operations, including room allocation coordination, reception and administrative processes, housekeeping schedules, room readiness and common-area standards.
• Act as the primary operational liaison with contracted client employees onsite, coordinating access, accommodation requirements, service schedules, operational requests and the timely resolution of issues.
• Supervise housekeeping, cleaning, linen and amenity services, and conduct routine inspections to ensure rooms and shared areas meet required presentation, hygiene and service standards.
• Supervise property maintenance, groundskeeping and contractor activities, including planned maintenance, urgent repairs, work orders and follow-up of outstanding defects.
• Coordinate site security arrangements with contracted client personnel, including access control, key management, contractor access, incident reporting and emergency procedures.
• Monitor service quality and stakeholder feedback, investigate concerns and implement practical improvements to accommodation and property operations.
• Select, roster, train, supervise and support accommodation staff and contractors, set performance expectations and ensure adequate staffing for operational needs.
• Manage purchasing, supplier relationships, accommodation supplies, stock control, invoices, operating expenses and basic accounting records within approved budgets.
• Maintain accurate occupancy, room status, maintenance, contractor, incident, safety and service records, and prepare operational reports for management.
• Ensure compliance with work health and safety, fire and emergency requirements, hygiene standards, privacy obligations, applicable accommodation requirements and company policies.
• Respond to operational incidents and after-hours matters when required, escalating significant risks and coordinating appropriate corrective action.
• Review work practices, costs and service outcomes to improve efficiency while maintaining safe and dependable accommodation services.

Qualifications and Experience

• A relevant AQF Diploma or higher qualification in hospitality, accommodation management, business or a related field. At least three years of relevant experience may substitute for the formal qualification.
• Demonstrated experience managing hotel, motel, workforce accommodation or a comparable accommodation operation.
• Experience supervising housekeeping, property maintenance, contractors, staff rosters and operational service standards.
• Strong stakeholder management, leadership, communication, record-keeping and problem-solving skills.
• Sound understanding of work health and safety, emergency procedures, privacy, security coordination and compliance obligations within an accommodation environment.
• Ability to manage competing priorities, respond calmly to operational issues and work effectively with onsite partner personnel.

Please note only the shortlisted candidates will be contacted.