Motel Manager

Job Q; Ballina Shire; Hybrid; AUD 70,000 - 85,000; Full time

Benefits offered by this job

Superannuation

Full-time role

Job summary

The Cubana Ballina in Ballina, NSW is seeking an experienced Motel Manager to oversee daily operations, reservations, reception, housekeeping and guest services, ensuring high standards and guest satisfaction.

You will supervise staff, manage budgets, coordinate maintenance and ensure safety compliance, with a 38-hour week and a salary of AUD 70,000–85,000 plus 12% superannuation.

Qualifications

• Diploma of Hospitality Management or equivalent desirable.
• Minimum 1 year experience in motel/hotel management.
• Strong customer service and communication skills.

Responsibilities

• Overseeing reservations, reception and guest check-in and check-out procedures.
• Coordinating housekeeping activities, including room cleaning and linen changes.
• Supervising upkeep, security and general maintenance of the motel and facilities.
• Organising maintenance and repairs and monitoring property conditions.
• Managing guest services and responding to inquiries and feedback.
• Coordinating staff scheduling, training, supervision and performance monitoring.
• Overseeing purchasing of supplies and controlling operational costs.
• Maintaining records of reservations, occupancy and revenue.
• Ensuring health and safety and regulatory compliance.
• Providing guests with local information and tourism assistance.

Skills

Staff supervision

Customer service

Leadership

Communication

Problem solving

Education

Diploma of Hospitality Management

Job description

#### Motel ManagerBallina, NSW 2478Full Time#### Job descriptionGlobal Vision Recruitment on behalf of Nahal Accommodation Pty Ltd T/A The Cubana BallinaDate Posted: 02 November 2026Position: Motel ManagerSalary: $70,000 - $85,000 per annum + 12% SuperannuationHours: 38 hours per weekMode: Full-timeLocation: 329 River Street, Ballina NSW 2478Experience Required: Minimum 1 year experience in a relevant roleAbout the BusinessThe Cubana Ballina is a retro-inspired accommodation destination located in Ballina, NSW, offering guest rooms, including standard, family, twin and interconnecting accommodation options. The property provides a range of guest facilities, including a swimming pool, communal kitchen and dining area, BBQ and outdoor spaces, and vintage bicycles for hire. The business focuses on providing comfortable accommodation and a welcoming experience for visitors exploring the Ballina and Northern Rivers region.Position DescriptionThe Cubana Ballina is seeking an experienced Motel Manager to oversee the daily operations of the property. The successful applicant will coordinate reservations, reception, housekeeping, guest services and property maintenance while supervising staff, managing operational expenditure and ensuring the motel maintains high standards of accommodation, safety and customer satisfaction.Key ResponsibilitiesTasks and responsibilities include, but are not limited to:• Overseeing reservations, reception and guest check-in and check-out procedures, ensuring bookings are managed accurately and guests receive efficient and welcoming service.• Coordinating housekeeping activities, including room cleaning, linen changes, replenishment of guest amenities and inspection of rooms to maintain accommodation standards.• Supervising the upkeep, security and general maintenance of the motel, including guest rooms, swimming pool, communal kitchen, dining areas, BBQ facilities and outdoor spaces.• Organising maintenance and repair work, monitoring property conditions and arranging timely attention to equipment, building and facility issues.• Managing guest services and responding to enquiries, feedback and complaints to maintain a positive accommodation experience.• Coordinating the work of reception, housekeeping and maintenance staff, including staff scheduling, training, supervision and performance monitoring.• Overseeing the purchasing of supplies, guest amenities, cleaning materials and maintenance items, while monitoring stock levels and controlling operational costs.• Maintaining accurate records of reservations, occupancy, revenue, expenditure, purchases and other motel operations, and reviewing financial performance against business objectives.• Ensuring the property complies with relevant accommodation, workplace health and safety, fire safety, security and other regulatory requirements.• Monitoring the cleanliness, presentation and safe operation of shared guest facilities, including the swimming pool, communal dining areas and outdoor recreational spaces.• Assessing guest satisfaction and reviewing service standards to identify opportunities to improve the quality and efficiency of motel operations.• Providing guests with information about local attractions, dining options and tourism activities, and assisting with tour or transport arrangements where required.Qualifications• Diploma of Hospitality Management, Hotel Management or a relevant qualification is desirable.Skills and Other Requirements• Minimum 1 year experience in motel, hotel or accommodation management.• Strong knowledge of accommodation operations, reservations, reception and housekeeping procedures.• Demonstrated ability to supervise staff and coordinate daily property operations.• Excellent organisational, leadership and problem-solving skills.Ability to monitor budgets, manage purchasing and maintain accurate operational records.• Strong customer service and communication skills.• Knowledge of property maintenance, workplace health and safety, and relevant accommodation regulations.• Ability to manage competing operational priorities and maintain high standards of guest satisfaction.How to ApplyInterested applicants should submit their resume and cover letter to , outlining their relevant motel or accommodation management experience and qualifications. Only shortlisted applicants will be contacted.Login is optional, you may send application via email