Guest Front Desk & Motel Operations Specialist

Ballina Byron Islander Resort; Ballina Shire; Sur place; AUD 33 000 - 44 000; Temps partiel

Avantages offerts par ce poste

Discounts on accommodation

Restaurant discounts

Flexible scheduling

Career development opportunities

Résumé du poste

Ballina Byron Islander Resort is seeking a Front of House Motel Administrator to deliver exceptional guest service and support daily motel operations in West Ballina, NSW. The casual role focuses on check-in/out, inquiries, bookings, and guest relations.

You will work with a friendly team, using hotel software, and handle varied duties to ensure a smooth guest experience across shifts, including weekends and holidays.

Qualifications

• Previous experience in a customer service or front office role in the hospitality industry.
• Excellent communication and interpersonal skills with a friendly and professional manner.
• Strong organisational and multitasking abilities to handle various responsibilities.

Responsabilités

• Greeting and assisting guests with check-in and check-out processes
• Answering telephone and email inquiries from potential and existing guests
• Providing information about the motel's services, local attractions and events
• Managing reservations through online booking systems and maintaining accurate guest records and booking information
• Managing guest complaints or issues calmly and professionally, notifying management of any incidents, damages or repeat guest issues
• Assisting with cash handling and reconciliation, reporting of daily information to management
• Communication with other departments to coordinate housekeeping and maintenance tasks as required
• Adhering to all motel policies, procedures and safety standards

Connaissances

Customer service

Front desk

Communication

Multitasking

Hotel software

Outils

PMS software

Description du poste

Ballina Byron Islander Resort is seeking a Front of House Motel Administrator to deliver exceptional guest service and support daily motel operations in West Ballina, NSW. The casual role focuses on check-in/out, inquiries, bookings, and guest relations.

You will work with a friendly team, using hotel software, and handle varied duties to ensure a smooth guest experience across shifts, including weekends and holidays.