General Manager - Mackay Qld

Southern Cross Motel Group; Mackay Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Onsite accommodation

Meals provided

Utilities included

Travel allowance paid

Job summary

Southern Cross Motel Group in Mackay, Queensland, seeks an experienced Permanent Motel General Manager or team with a strong food & beverage and conferencing focus.

Take full management responsibility for a busy motel with themed F&B, conferencing and events. Lead a high-performing team, deliver exceptional guest service, maintain profitability, and drive sales while upholding company standards and compliance.

Qualifications

• Approved Manager of a Licensed Venue required.
• Experience with room sales and online channel bookings (Guestpoint, Siteminder) is essential.
• Experience with OpenTable, Kounta and TANDA preferred.
• Strong understanding of Rooms Division and F&B operations is needed.

Responsibilities

• Oversee daily motel operations across all departments (Front Office, F&B, Housekeeping, maintenance).
• Provide hands-on leadership and drive service excellence.
• Lead, train and develop staff to meet standards and budgets.
• Manage budget performance and profitability.
• Identify sales opportunities and drive marketing efforts, including online channels.

Skills

Approved Manager of a Licensed Venue

Room Sales & Online Channel Booking Mg

Opentable/Kounta/TANDA experience

Rooms Division & F&B ops understanding

People skills / rapport

Motivated to succeed

Relocate and live onsite

Roster knowledge (RDOs)

Growth mindset / advance opportunities

Tools

Guestpoint

Siteminder

OpenTable

Kounta

TANDA

Job description

Southern Cross Motel Group are actively seeking experienced professional Permanent Motel Gerneral Manager or Team with strong food and beverage/conferencing focus for our property in Mackay Queensland.

Our Full Time Managers work on a roster that offers 14 days off at the end of every cycle plus a great home, with utilities, meals, competitive salary.

The Role:

Take full management responsibility of this busy motel with themed food & beverage venue, conferencing and events. We are a Four Start Regional Motel Group that pride ourselves on a high standard of regional accommodation and with our own Branded food and beverage business that caters to our customer's needs. Our managers perform the key function of ensuring that we build a strong and effective teams and that our service culture is met whilst maximizing profitability whilst delivering superior customer service.

Tasks & Responsibilities

• Manage the daily operations within each department of the motel, including Front Office and Reception, Dinner and Breakfast Service, Housekeeping, Grounds and Maintenance.
• Be hands on and lead by example.
• Provide effective leadership, guidance, and communication.
• Provide support and training on the motels standards, policies and procedures, operational requirements, and business objectives.
• Manage the operational performance of the motel through meeting and exceeding set budgetary requirements.
• Proactively seek sales and marketing opportunities,
• Ensue a focus on continuous business development in Food and Beverage through proactive selling and online social media application.
• Manage performance of employees, coordinate recruitment, induction, training, and development of staff.
• Manage and resolve guest services in a timely and appropriate manner to ensure optimum guest satisfaction.
• Monitor and report weekly and monthly upon the motel’s financial performance against the operational budgets.
• Ensure motel is compliant and operating within all company guidelines, as well as compliant to all legal requirements including WH&S, liquor and food licensing, fire safety.

Qualifications & Requirements

• Approved Manager of a Licensed Venue
• Room Sales and Online Channel Booking Management. (Guestpoint & Siteminder)
• Experience with Opentable/Kounta and TANDA
• Good understanding of both Rooms Division and Food & Beverage operations.
• Great with people and the ability to build rapport easily
• Passionate and motivated to succeed.
• Must be willing to relocate and live onsite.
• Know your roster in Regular scheduled RDO's.
• Be part of a growing business.
• Onsite accommodation, meals, utilities included in the package travel allowance paid
• Opportunities to advance.