Accommodation Manager

Skilled Jobs Australia; Port Douglas; On-site; AUD 80,000 - 100,000; Full time

Job summary

Skilled Jobs Australia is seeking an experienced accommodation manager for a property in Northern Queensland. You will oversee front office operations and guest services, ensuring personalised customer care and efficient processes from check-in to check-out.

Responsibilities include supervising reservations, coordinating with maintenance and housekeeping, and leading night audit activities with accurate reporting. The role emphasizes WHS compliance and high-quality guest experiences.

Qualifications

• Front Office management experience in hospitality.
• Ability to supervise reservations and check-in/out procedures.
• Experience driving sales and marketing targets.

Responsibilities

• Manage hotel Front Office to deliver personalized service.
• Supervise reservations, arrivals, departures and room allocations.
• Drive sales targets within Front Office with Sales.
• Utilise Front Office system for reporting.
• Supervise lobby services and guest arrivals.
• Coordinate with Maintenance on guest needs and repairs.
• Oversee night audit, receivables and reporting.
• Prepare Front Office recurring KPI reports.
• Support Housekeeping to maintain room cleanliness.
• Support Maintenance to maintain rooms and assets.
• Ensure public areas are clean and presentable; maintain visible management presence.
• Adhere to WHS and Compliance procedures.

Job description

Our client is looking for skilled and experienced accomodation manager for their business. Located in Northern Queensland, you will assist in accomodation and hospitality management.

Your tasks will include:

• -Management of the hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service.
• -Effective supervision of all reservations, guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer and quality focused.
• -Driving sales and marketing targets within the Front Office team based on key deliverables set by the Sales Department.
• -Full utilisation of the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced.
• -Supervision of lobby services, ensuring guest arrivals and departures are as efficient as possible.
• -Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
• -Operation of an effective night audit function, receivables and reporting. Accuracy and attention to detail of this daily function being paramount while maintaining customer focus.
• -Preparation of Front Office recurring reports, commenting on key performance indicators.
• Support Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals.
• Support Maintenance to ensure room standards, public areas, resort assets are maintained while meeting productivity goals.
• -Ensure public areas are clean and well presented with regular monitoring. Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• -Adherence to WHS and Compliance procedures and policies

You will be paid between $80,000 - $100,000 p.a. + superannuation.

Please note only succesful applicants will be contacted for an interview.