Front Of House Motel Administration

Ballina Byron Islander Resort; Ballina Shire; On-site; AUD 33,000 - 44,000; Part time

Benefits offered by this job

Discounts on accommodation

Restaurant discounts

Flexible scheduling

Career development opportunities

Job summary

Ballina Byron Islander Resort is seeking a Front of House Motel Administrator to deliver exceptional guest service and support daily motel operations in West Ballina, NSW. The casual role focuses on check-in/out, inquiries, bookings, and guest relations.

You will work with a friendly team, using hotel software, and handle varied duties to ensure a smooth guest experience across shifts, including weekends and holidays.

Qualifications

• Previous experience in a customer service or front office role in the hospitality industry.
• Excellent communication and interpersonal skills with a friendly and professional manner.
• Strong organisational and multitasking abilities to handle various responsibilities.

Responsibilities

• Greeting and assisting guests with check-in and check-out processes
• Answering telephone and email inquiries from potential and existing guests
• Providing information about the motel's services, local attractions and events
• Managing reservations through online booking systems and maintaining accurate guest records and booking information
• Managing guest complaints or issues calmly and professionally, notifying management of any incidents, damages or repeat guest issues
• Assisting with cash handling and reconciliation, reporting of daily information to management
• Communication with other departments to coordinate housekeeping and maintenance tasks as required
• Adhering to all motel policies, procedures and safety standards

Skills

Customer service

Front desk

Communication

Multitasking

Hotel software

Tools

PMS software

Job description

Ballina Byron Islander Resort – Ballina NSW

Join the team at Ballina Byron Islander Resort as a Front of House Motel Administration. In this casual position, you will be responsible for providing exceptional customer service and supporting the day-to-day operations of the motel. Based in the vibrant West Ballina area of New South Wales, this role is the perfect opportunity for someone looking to build a career in the hospitality and tourism industry.

What you'll be doing

• Greeting and assisting guests with check-in and check-out processes
• Answering telephone and email inquiries from potential and existing guests
• Providing information about the motel's services, local attractions and events
• Managing reservations through online booking systems and maintaining accurate guest records and booking information
• Managing guest complaints or issues calmly and professionally, notifying management of any incidents, damages or repeat guest issues
• Assisting with cash handling and reconciliation, reporting of daily information to management
• Communication with other departments to coordinate housekeeping and maintenance tasks as required
• Adhering to all motel policies, procedures and safety standards

What we're looking for

• Previous experience in a customer service or front office role in the hospitality industry
• Excellent communication and interpersonal skills with a friendly and professional manner
• Strong organisational and multitasking abilities to handle various responsibilities
• Proficiency in using hotel management software and basic computer skills
• A flexible and adaptable approach to work, with the ability to work shifts, including weekends and public holidays

What we offer

At Ballina Byron Islander Resort, we are committed to providing a supportive and inclusive work environment. As a casual employee, you will enjoy:

• Competitive hourly rates
• Opportunities for career development and progression
• A friendly and welcoming team culture
• Discounts on accommodation and restaurant
• Flexible scheduling to accommodate your lifestyle

About us

Ballina Byron Islander Resort is a family-owned motel located in the beautiful West Ballina region of New South Wales. We pride ourselves on providing a warm and comfortable home away from home for our guests. Our commitment to exceptional customer service and creating memorable experiences is at the heart of everything we do.

Additional opportunities to work within the motel include housekeeping, restaurant & bar (RSA Required). Contact John on 0434 377 *** to discuss all our opportunities.