Migration Support Officer — Flexible Part/Full-Time Case Mgmt

SSI; Melbourne; On-site; AUD 65,000 - 90,000; Part time

Job summary

SSI Group in Melbourne's Carlton office is seeking a Migration Support Officer to assist individuals, families and sponsors with visa assessment, applications and settlement. The role combines careful administration with empathetic client support.

You will coordinate intakes, maintain case records in ICMS, keep clients informed and support settlement services while working with government and community partners on evolving migration policies.

Qualifications

• Three years’ experience or tertiary qualification in Social Work or related field.
• Knowledge of visa and migration sector policies is advantageous.
• Experience working with vulnerable groups is desirable.

Responsibilities

• Coordinate new intakes and existing cases, and assist with visa documentation.
• Keep clients and sponsors updated with clear, timely information.
• Maintain case records in ICMS and meet program deadlines.
• Support settlement services and connect entrants with information.
• Collaborate with colleagues and stakeholders on policy changes.

Skills

Case management

Stakeholder engagement

Attention to detail

Communication skills

Education

Bachelor's degree in Social Work or related field

Tools

ICMS

Job description

SSI Group in Melbourne's Carlton office is seeking a Migration Support Officer to assist individuals, families and sponsors with visa assessment, applications and settlement. The role combines careful administration with empathetic client support.

You will coordinate intakes, maintain case records in ICMS, keep clients informed and support settlement services while working with government and community partners on evolving migration policies.