Migration Support Officer

SSI; Melbourne; Presencial; AUD 65.000 - 90.000; A tiempo parcial

Descripción de la vacante

SSI Group in Melbourne's Carlton office is seeking a Migration Support Officer to assist individuals, families and sponsors with visa assessment, applications and settlement. The role combines careful administration with empathetic client support.

You will coordinate intakes, maintain case records in ICMS, keep clients informed and support settlement services while working with government and community partners on evolving migration policies.

Formación

• Three years’ experience or tertiary qualification in Social Work or related field.
• Knowledge of visa and migration sector policies is advantageous.
• Experience working with vulnerable groups is desirable.

Responsabilidades

• Coordinate new intakes and existing cases, and assist with visa documentation.
• Keep clients and sponsors updated with clear, timely information.
• Maintain case records in ICMS and meet program deadlines.
• Support settlement services and connect entrants with information.
• Collaborate with colleagues and stakeholders on policy changes.

Conocimientos

Case management

Stakeholder engagement

Attention to detail

Communication skills

Educación

Bachelor's degree in Social Work or related field

Herramientas

ICMS

Descripción del empleo

A clear answer, a well-prepared application, a timely connection to support — your work can make a meaningful difference to someone building a new life.

At SSI, we support newcomers and other Australians to achieve their full potential. We work alongside people from refugee and asylum-seeking backgrounds, culturally and linguistically diverse communities, people with disability, and children and young people to build capacity and overcome inequality.

We are looking for a Migration Support Officer to join our CSP team, based in our Carlton office. This opportunity is available part-time or full-time on a maximum-term contract until 30 June 2027.

Help people take their next step.

About the role

Reporting to the CSP Program Coordinator, you will support individuals, families and their sponsors or supporters through visa assessment, application and settlement processes. Combining careful administration with empathetic, client-focused support, you will help keep applications progressing and people informed at every stage.

What you will do:

• Coordinate new intakes and existing cases, support eligibility assessments and prepare visa application documentation.
• Keep clients, sponsors and supporters informed with clear, timely updates and responses to enquiries.
• Maintain accurate, up-to-date case records in ICMS and work to application deadlines and program requirements.
• Support settlement case management, organise orientation sessions and connect entrants with settlement service information.
• Work collaboratively with colleagues, government and community stakeholders, staying informed about changes to migration policies and procedures.

About you

You bring a people-first approach, strong attention to detail and the ability to navigate complex situations with care and professionalism. You can balance accurate administration with responsive support for clients and stakeholders.

You will also bring:

• A minimum of three years’ equivalent experience and/or tertiary qualifications in Social Work, Community Services or a relevant discipline.
• Strong knowledge of the visa and migration sector, including relevant government policies and programs.
• Case management experience, including assessment and case planning.
• Well-developed interpersonal and communication skills, including the ability to respond constructively to complex or conflicting situations.
• Strong stakeholder relationship skills and the ability to advocate for people in vulnerable circumstances.

Experience in contract or financial management, and knowledge of different migration entry programs, will be highly regarded.

About our Recruitment Process

SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment. All staff who work on, support, or manage Queensland child-related work must hold a Blue Card, even if they are not based in Queensland.

Our commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

Applications close 20th November 2026

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is disability-inclusive and committed to ensuring an equitable and accessible application process for all candidates. We encourage applications from people of all abilities. Our Talent Acquisition team can provide reasonable adjustments throughout the process. Should you require adjustments please email us at******@ssi.org.au