Merchandise Training & Onboarding Lead

Endeavour Group; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid working

Staff discounts on Endeavour Group/ALH

Discounts at Woolworths via partner

Health and wellbeing programs

Learning & development avenues

Job summary

Endeavour Group is seeking a Merchandise Training Partner to design, coordinate and deliver strategic training for internal teams and suppliers. You will lead training across data platforms, ensure UAT readiness, and maintain essential documentation to support capability and seamless integration.

The role emphasizes onboarding for onshore and offshore teams, stakeholder engagement, and measuring training impact in a hybrid Sydney or Melbourne setting.

Qualifications

• 5+ years in Merchandise Operations, Process Improvement, or related field within liquor or retail.
• In-depth understanding of merchandise and commercial practices, industry trends, process optimization, risk identification, and claims management.
• Training delivery experience or capability across diverse audiences (desirable).
• Clear, effective verbal and written communication across all levels with strong stakeholder networks.
• Leadership and collaboration with coaching and team development.

Responsibilities

• Manage training programs across data platforms and systems, partnering with Learning & Development to deliver tailored workshops, e-learning, and blended solutions across supplier, internal, and compliance areas.
• Participate in User Acceptance Testing (UAT) to guarantee operational readiness, maintaining training manuals and supplier platform guides.
• Act as the operational lead for internal merchandise teams and suppliers, representing the Merchandise community on key projects.
• Coordinate onboarding for new team members and suppliers to ensure consistency and readiness, with ongoing coaching.
• Build relationships across Category Teams, Merchandise Assistants, L&D, and suppliers; communicate system changes clearly and resolve queries within 24 hours.
• Measure training effectiveness through feedback and metrics, addressing gaps with control checks and assessments.

Skills

Training Delivery & Design

Communication & Influencing

Leadership & Collaboration

Merchandise & Process Expertise

Merchandise Operations Experience

Job description

Endeavour Group is seeking a Merchandise Training Partner to design, coordinate and deliver strategic training for internal teams and suppliers. You will lead training across data platforms, ensure UAT readiness, and maintain essential documentation to support capability and seamless integration.

The role emphasizes onboarding for onshore and offshore teams, stakeholder engagement, and measuring training impact in a hybrid Sydney or Melbourne setting.