Customer Service Training Lead & Onboarding Coach

Nexigen Digital; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Meals on site

Snack bar

Fully equipped gym

Wellness centre with gaming

On-site barber

Job summary

Nexigen Digital in Melbourne is seeking a Customer Service trainer to onboard new staff and spearhead ongoing learning. You will design training materials, deliver sessions, and maintain documentation to uplift team performance.

Strong communication, a passion for teaching, and the ability to adapt to different learning styles are essential for success in this role. The position emphasizes coaching and continuous improvement within a busy service environment.

Qualifications

• Passion for education, coaching, and empowering others.
• Excellent communication with the ability to explain complex topics clearly.
• Experience designing and delivering onboarding and training materials.

Responsibilities

• Onboard new employees and provide initial training and support.
• Create and maintain documentation and training courses.
• Deliver ongoing training and give constructive feedback to enhance knowledge and performance.
• Assist with answering general questions from the team on the floor.

Skills

Coaching

Mentoring

Training delivery

Onboarding design

Communication

Learning styles

Job description

Nexigen Digital in Melbourne is seeking a Customer Service trainer to onboard new staff and spearhead ongoing learning. You will design training materials, deliver sessions, and maintain documentation to uplift team performance.

Strong communication, a passion for teaching, and the ability to adapt to different learning styles are essential for success in this role. The position emphasizes coaching and continuous improvement within a busy service environment.