Merchandise Training Architect (Hybrid, 15-Month)

Endeavour Group; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model

Staff discounts (ALH brands, BWS, Dan 

Wellbeing services

Learning & development opportunities

Discounts via Woolworths network

Job summary

Endeavour Group is seeking a Merchandise Training Partner to design, coordinate and deliver strategic training for internal teams and suppliers across data platforms and core systems. You will lead onboarding, UAT readiness and documentation to enable scalable learning across merchandising operations.

The 15-month fixed-term role is based in Sydney or Melbourne with hybrid working options. You will partner with L&D and supplier teams to drive impactful training programs and measure outcomes.

Qualifications

• 5+ years of experience in Merchandise Operations, Process Improvement, or a related field within the liquor or retail industry.
• In-depth understanding of merchandise and commercial practices, industry trends, process optimization, risk identification, and claims management.
• Training delivery and content tailoring across diverse audiences is highly desirable.
• Clear, effective verbal and written communication across all organizational levels, with stakeholder management.
• Strong leadership and collaboration with coaching and team development.

Responsibilities

• Manage training programs across data platforms and systems, partnering with Learning & Development to deliver tailored workshops, e-learning, and blended solutions across supplier, internal, and compliance areas.
• Participate in User Acceptance Testing (UAT) to guarantee operational readiness, ensuring operational documentation, training manuals, and supplier platform guides are current and accurate.
• Act as the operational lead for internal merchandise teams and suppliers, representing the Merchandise community on key projects to influence optimal outcomes.
• Coordinate onboarding for new team members and suppliers to ensure consistency and operational readiness, providing ongoing coaching and development support to onshore and offshore teams.
• Build effective relationships across Category Teams, Merchandise Assistants, L&D, and suppliers, communicating system changes with clarity and providing prompt query resolution within 24 hours.
• Measure training effectiveness through participant feedback and performance metrics, conducting control checks and skill assessments to proactively address learning gaps.

Skills

Merchandise Operations

Process Improvement

Training delivery

Communication

Job description

Endeavour Group is seeking a Merchandise Training Partner to design, coordinate and deliver strategic training for internal teams and suppliers across data platforms and core systems. You will lead onboarding, UAT readiness and documentation to enable scalable learning across merchandising operations.

The 15-month fixed-term role is based in Sydney or Melbourne with hybrid working options. You will partner with L&D and supplier teams to drive impactful training programs and measure outcomes.